There are five main Rapha phone numbers where you can reach out to the online store of cycling clothing and accessories manager. Dial 877-907-2742 if you are a customer from the US. Are you from the United Kingdom? Call +44-207-485-5000. Rapha customer service in Australia and New Zealand is provided at +6-139-416-4234. If you are a customer from Japan, dial +81-50-5050-9170. Support in South Korea is available at +82-70-4732-0254. All mentioned lines are designed for a wide range of matters, from requesting detailed information regarding a certain model to asking for help with orders.
If phone support is unavailable, use a written format of communication by sending a letter to the following Rapha email address: usa@rapha.cc. There, you can attach screenshots, product photos, receipts, or other materials for a visual explanation of your issue, as well as request a detailed response from the customer care manager. Be sure to include your order number, the product name, and other significant details that are necessary for the specialist to understand your inquiry quickly and provide you with meaningful answers.
Specific customer service hours vary by location. To find out the exact online store schedule, contact the company by emailing usa@rapha.cc. You can also find out about actual business hours by sending a message via the company’s WhatsApp.
The Rapha website provides different options for contacting the online store support team digitally. They are all available on the “Help Center” page, which you can access from the bottom menu. There, you’ll see different topics leading to articles. Choose “How to contact us” and follow it. You’ll be directed to a separate page with three options. To receive detailed support, click on “Contact Form” and fill out all the necessary fields, including the one with “What are your requests about?” where you should describe your inquiry in detail. Do you prefer to communicate with the manager via WhatsApp? Follow this option and click on the “Chat on WhatsApp” button.
