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Contact Rapha Customer Service

How to Reach a Person at Rapha

Verified Contact Information

Toll-Free Number:

  • 1-877-907-2742
    US Customers
Call Now
Send Message

Customer Service:

  • +6 139 416 4234
    Australia, New Zealand Customers
  • +44 207 485 5000

Customer Service:

ausnz@rapha.cc
Australia, New Zealand
returns@rapha.cc
Returns
usa@rapha.cc
USA
repairs@rapha.cc

General Info:

enquiries@rapha.cc

Media:

press@rapha.cc
Press Inquiries

Rapha Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Rapha Phone Number
1 (877) 907-2742
Average Calls duration
1 minute
Most Popular Rapha Email Address
usa@rapha.cc
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
57% phone, 43% email
Common Reasons for Contact
Account, request for information, shipping and delivery
View full overview

How to Contact Rapha?

There are five main Rapha phone numbers where you can reach out to the online store of cycling clothing and accessories manager. Dial 877-907-2742 if you are a customer from the US. Are you from the United Kingdom? Call +44-207-485-5000. Rapha customer service in Australia and New Zealand is provided at +6-139-416-4234. All mentioned lines are designed for a wide range of matters, from requesting detailed information regarding a certain model to asking for help with orders.

If phone support is unavailable, use a written format of communication by sending a letter to the following Rapha email address: usa@rapha.cc. There, you can attach screenshots, product photos, receipts, or other materials for a visual explanation of your issue, as well as request a detailed response from the customer care manager. Be sure to include your order number, the product name, and other significant details that are necessary for the specialist to understand your inquiry quickly and provide you with meaningful answers.

Specific customer service hours vary by location. To find out the exact online store schedule, contact the company by emailing usa@rapha.cc. You can also find out about actual business hours by sending a message via the company’s WhatsApp.

The Rapha website provides different options for contacting the online store support team digitally. They are all available on the “Help Center” page, which you can access from the bottom menu. There, you’ll see different topics leading to articles. Choose “How to contact us” and follow it. You’ll be directed to a separate page with three options. To receive detailed support, click on “Contact Form” and fill out all the necessary fields, including the one with “What are your requests about?” where you should describe your inquiry in detail. Do you prefer to communicate with the manager via WhatsApp? Follow this option and click on the “Chat on WhatsApp” button.

PissedConsumer Club

Contact Information

Rapha Website:

Rapha Help Center:

Corporate Office Address:

Rapha Racing Ltd
4 Elthorne Road
London, England N19 4AG
United Kingdom

Other Info (opening hours):

Other Locations:

Registered US office

Rapha Racing

401 SE D St

Bentonville

Arkansas, 72712

United States


Registered Australian office

Rapha Racing Pty Ltd

PO Box 120

Abbotsford VIC 3067

Australia


Postal Address:

Rapha Racing Limited,

Imperial Works,

Tileyard Road,

London, N7 9AH

More contact details

Why Customers Call Rapha?

Top Reasons of Customers Calls

  • Shipping and Delivery 23%
  • Account 15%
  • Request for Information 15%
  • Customer Inquiries & Issues 15%
  • Return/ Replace 8%
  • Staff 8%
  • Product/ Service 8%
  • Cards 8%

Shipping and Delivery

23%
  • "Shipping"
  • "Shipping address"
  • "want to change the shipment option"

Account

15%
  • "You took money out of my my account without my authority"
  • "money was taken out of my account- dont know anything about company never even heard of this company want money returned"

Request for Information

15%
  • "Bentonville store question"
  • "Help with an order"

Customer Inquiries & Issues

15%
  • "Need a human"
  • "Sales"

Return/ Replace

8%
  • "Return"

Staff

8%
  • "Customer service"

Product/ Service

8%
  • "Product failure"

Cards

8%
  • "No gift card"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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