The most commonly used Randolph Brooks phone number is 1-800-580-3300. This toll-free RBFCU customer service 24/7 number is specific to Dallas-Fort Worth. There is a separate Randolph Brooks FCU phone number for customers from Austin. To reach the Randolph customer service in Austin, dial 1-512-833-3300. The Randolph customer service team can be reached at 1-210- 945-3300 if you are a customer from San Antonio. Lastly, there is an RBFCU number customers can use for debit card issues. The number for this is 1-512-833-3300, extension 42264.
Randolph Brooks Federal Credit Union corporate office is at Randolph Brooks Federal Credit Union 1 IKEA-RBFCU Parkway Live Oak, Texas 78233, United States. You can visit the Randolph customer service agent by booking an appointment at the corporate office. This is in case you live nearby or have an intricate problem you could not fix via phone or email. This address can also be used as a mailing address.
The company offers customers two published RBFCU email addresses to contact the support team. For general information and customer service issues, the RBFCU email address is memberservices@rbfcu.org. There is a separate email address dedicated to resolving technical issues. The RBFCU email address for this concern is onlinebanking@rbdcu.org. When you dial the phone number, you get a prompt response. However, a query via email might take some time to hear back from. It usually takes 24-48 hours.
Randolph customer service is available to assist you anytime you need. While some services are available 24 hours a day, some are only available for limited hours. The member service center representative will be available from 8:00 AM to 6:00 PM, Monday through Friday. On Saturdays, these hours are between 8:30 AM and 4:00 PM. You can get solutions concerning general concerns, loan applications, and more. If you have to report a lost or stolen credit and debit card over the phone, the Randolph customer service team is available 24 hours a day, seven days a week.
