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Contact Randolph Brooks Federal Credit Union Customer Service

How to Reach a Person at Randolph Brooks Federal Credit Union

Verified Contact Information

Toll-Free Number:

  • 1-800-580-3300
    Toll Free (Dallas-Fort Worth)
Call Now

Customer Service:

  • 1-512-833-3300
    Austin Location
  • 1-210-945-3300 ext 42264
    Debit Card Issues
  • 1-512-833-3300 ext 42264
    Debit Card Issues
  • 1-800-580-3300 ext 42264
    Debit Card Issues
  • 1-210-945-3300
    San Antonio Location

Customer Service:

memberservices@rbfcu.org
onlinebanking@rbfcu.org
Send Message

Randolph Brooks Federal Credit Union Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Randolph Brooks Federal Credit Union Phone Number
1 (800) 580-3300
Average Calls duration
22 seconds
Most Popular Randolph Brooks Federal Credit Union Email Address
memberservices@rbfcu.org
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
96% phone, 4% email
Common Reasons for Contact
Cards, account, payments and charges
View full overview

How to Contact Randolph Brooks Federal Credit Union Customer Service?

The most commonly used Randolph Brooks phone number is 1-800-580-3300. This toll-free RBFCU customer service 24/7 number is specific to Dallas-Fort Worth. There is a separate Randolph Brooks FCU phone number for customers from Austin. To reach the Randolph customer service in Austin, dial 1-512-833-3300. The Randolph customer service team can be reached at 1-210- 945-3300 if you are a customer from San Antonio. Lastly, there is an RBFCU number customers can use for debit card issues. The number for this is 1-512-833-3300, extension 42264.

Randolph Brooks Federal Credit Union corporate office is at Randolph Brooks Federal Credit Union 1 IKEA-RBFCU Parkway Live Oak, Texas 78233, United States. You can visit the Randolph customer service agent by booking an appointment at the corporate office. This is in case you live nearby or have an intricate problem you could not fix via phone or email. This address can also be used as a mailing address.

The company offers customers two published RBFCU email addresses to contact the support team. For general information and customer service issues, the RBFCU email address is memberservices@rbfcu.org. There is a separate email address dedicated to resolving technical issues. The RBFCU email address for this concern is onlinebanking@rbfcu.org. When you dial the phone number, you get a prompt response. However, a query via email might take some time to hear back from. It usually takes 24-48 hours.

Randolph customer service is available to assist you anytime you need. While some services are available 24 hours a day, some are only available for limited hours. The member service center representative will be available from 8:00 AM to 6:00 PM, Monday through Friday. On Saturdays, these hours are between 8:30 AM and 4:00 PM. You can get solutions concerning general concerns, loan applications, and more. If you have to report a lost or stolen credit and debit card over the phone, the Randolph customer service team is available 24 hours a day, seven days a week.

PissedConsumer Club

Contact Information

Randolph Brooks Federal Credit Union Website:

Randolph Brooks Federal Credit Union Help Center:

Corporate Office Address:

Randolph Brooks Federal Credit Union
1 IKEA-RBFCU Parkway
Live Oak, Texas 78233
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 2097

Universal City, Texas 78148-2097


Mortgage Servicing

P.O. Box 2247

Universal City, Texas 78148-2247


Other Location:

11911 Burnet Road,

Austin, TX 78758

More contact details

Why Customers Call Randolph Brooks Federal Credit Union?

Top Reasons of Customers Calls

  • Cards 26%
  • Payments and Charges 23%
  • Account 19%
  • Product/ Service 13%
  • Request for Information 10%
  • Customer Inquiries & Issues 10%

Cards

26%
  • "Card activation"
  • "Card is being declined"
  • "Card not working"

Payments and Charges

23%
  • "ATM retained cash deposit"
  • "Charges on my account"
  • "Fraud alert"

Account

19%
  • "Can't log in"
  • "Need access to account"
  • "Verify my identity cause my account is locked"

Product/ Service

13%
  • "Complaint"
  • "Loan"

Request for Information

10%
  • "To talk to some one about my card"
  • "Information"

Customer Inquiries & Issues

10%
  • "New car interest rates"
  • "I am out of state"
  • "Need IBAN"

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Frequently Asked Questions

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