Not resolved

I ordered one silk short sleeved sweater and three sleevless sweaters online.The description online for one was 80% silk and 20% cotton.

When I received it, the fabric label actually said 17% polyester. For the three sweaters, the online descriptions clearly spelled "merino wool". But they didn't feel like merino when I opened the package. So I checked and sure enough, all three fabric label simply said "wool".

I would never order these sweaters if I knew they were made of common wool that could cause rashes on me. I emailed their customer service about this, and was simply told I could return their product, and they charge $5 for each return. No apology for their deception at all.

I attached here picture and a pdf.version of their online description of one product.

Review about: Product Description Online.

I didn't like: Quality and customer service.

Review #1026413 is a subjective opinion of a user.

Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
Customer service
Price Affordability
Delivery Service
Discounts and Special Offers
PRODUCT OR SERVICE Ralph Lauren Sweater
Reason of Review / Monetary Loss Not as described / $120
Preferred solution Let the company propose a solution

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