Aston is owned by RAIT Residential, which boasts a BBB rating of 'F' on a scale of A+ to F.
Factors that affect the rating for Rait Residential include:
Length of time business has been operating
9 complaint(s) filed against business
Failure to respond to 9 complaint(s) filed against business
-While the buildings are new, corners have clearly been cut:
-AC units are 'economy' class with active recalls in effect.
-Electrical infrastructure is suspect, with a 18 month old 1200A breaker box's terminals melting this summer, forcing the town to shut off power to a 24 unit building for more than a day in mid August. Complaints regarding the issue were filed 8 months prior, with no action taken by Aston.
-Costs incurrent due unhabitable living conditons exceeded $700. A $100 Target gift card was offered by RAIT corporate. An itemized expense list was provided to RAIT corporate, accompanied by an assertion that a $100 Target gift card was an insulting gesture. There was no further communication from RAIT/Aston Apartments.
-Business practices are predatory--Rent renewal offer was given with an increase in excess of 30% for the same 10 month term--this offer arrived 3 days prior to the deadline for written notice to vacate (60 days)--if that deadline is missed, the lease can be extended by a month--for a greater than 70% increase in rent.
-Time Warner services are 'bundled,' billed by the complex, mandatory, and marked up significantly. Requests to discuss this issue received no response, neither from TWC's representative, nor RAIT Residential
-Management will invite residents to come 'have a discussion,' but refuses to discuss any issues in writing.
More Review Details
|Value for money|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Product or Service Quality|
What I liked
- Maintenance people
What I disliked
- Office staff are very unprofessional
- Electrical arcing
- High traffic volume
- Corporate irresponsibility
- Veiled threats for disclosing intent to publish negative reviews
- Reason of review:
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Rait Residential Aston Apartment Homes
- Rait Residential Aston Apartment Homes Apartment Rental
- Review category
- Real Estate
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