Memphis, Tennessee
Not resolved

Had a fire in the oven in my unit because it was falling apart.Had to scoop water from the sink to put it out because there was no fire extinguisher in the firebox outside while trying to keep my one month old son away from the smoke.

Oven is still not repaired now over a month later, no apologies and no concern shown by the property manager. Have been told I will have to pay for the repairs myself. Repeated maintenance tickets have been marked "completed" without any work actually being done.

Repeated emails and calls to both the property manager and the home office have gone unanswered.33 days since the problem was originally reported

I didn't like: Office staff are very unprofessional, Maintenance, Lied to, Appliances not maintained.

Review #844407 is a subjective opinion of a user.

Product or Service Quality
Price Affordability
Advertised vs Delivered
Customer service
Value for money
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / $1000
Preferred solution My rent prorated for the time I have not been able to use my apartment, and repairs completed promptly

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