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What Their Customers Are Saying
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I have had the Rainsoft water treatment and the Clean Start laundry system for a month now. It is all they said it would be and more. The installers had to deal with my 70-year old plumbing. They took great care of my grass so that it would look nice after being dug up for the installation. My hair and skin have not looked this good in decades. I save a lot of money not having to use hot water for laundry (more than 50% on gas saving). I... Read more

Great experience. My family noticed how our skin and hair feels after a shower . Before and after was eye opening .The system is a joy. I would recommend the system without question. Products are awesome as well !!!! Jeana, Arizona Read more

I am very impressed by the quality of service all the way around, I would definitely recommendthis product. Angel, California Read more

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You have reached the manufacturing facility and appreciate this opportunity to provide assistance. Our distributor in Tennessee has spoken with Tori and has assured us that their conversation went well and she is satisfied with the outcome. Further, the dealer has discussed this complaint with his sales rep and, going forward, will use this experience as a training tool. Our dealer apologizes for this poor experience and any inconvenience it has... Read more

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The equipment installed in the customer’s home will not cause a noticeable increase their electric bill. The EC5 water conditioner uses about as much electricity as an electric clock and the AirMaster air purification system uses about as much electricity as a 100 watt bulb. We feel the most logical explanation for an increased electric bill is that we have been having extremely hot weather and in order to cool our homes the air conditioning... Read more

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I have had the Rainsoft water treatment and the Clean Start laundry system for a month now. It is all they said it would be and more. The installers had to deal with my 70-year old plumbing. They took great care of my grass so that it would look nice after being dug up for the installation. My hair and skin have not looked this good in decades. I save a lot of money not having to use hot water for laundry (more than 50% on gas saving). I... Read more

Rainsoft 's reply to:

We were finally able to personally speak to Mr. Currie today. We understand his frustration and acknowledge that some of the information he was given was not accurate. We have been in touch with our distributor for Lake Worth, Florida, who will be in touch with Mr. Currie to properly address these issues.If you have any questions regarding this post or any other please contact us at customerfocus@rainsoft.com. Read more

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We reached out to our distributor in Florida regarding this matter and they have informed us that since the system was installed in 2009, Mr. Mairs has had regular maintenance on his equipment. Typically with problem water applications, yearly maintenance is recommended. The beeping Mr. Mairs is referring to is for yearly valve cleaning and for the UV light, to inform the owner it’s time to replace the lamp. This is an ultraviolet lamp to ensure... Read more

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At this time we are looking into this matter with our distributor in Columbus, OH. We apologize for the difficulties the homeowner has experienced and, where we haven’t received confirmation of what may have failed on the equipment, we do feel this may be a product issue which would be covered under warranty. Our distributor is scheduled to meet with the Hankins on June 7th, at which time they will assess the situation, determine the nature of... Read more

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We reached out to our dealer in Houston, Texas regarding Somer Thompson’s complaint, but unfortunately they had no record of her. To better assist Ms. Thompson, we reached out to her to verify her city and state to properly identify the selling dealer. We received the following response from Ms. Thompson today: This would be for Pinellas County, Florida. We have since spoken to someone from the dealership here and finally got everything... Read more

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We have addressed this matter with our dealer who performed the presentation for the Truini’s. They have assured us that they will address this matter with the Truini’s and as of last week have left them two messages. In the meantime, the dealer has mailed out a gift card to the Truini’s as a show of apology. The dealer apologizes for the salespersons behavior and has discussed this matter with him. Our dealer appreciated the Truini’s feedback... Read more

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We have addressed this matter with our dealer in Florida and, according to their service manager, Ms. Thomas’s water tested zero grains soft upon arrival and the unit was found to be operating properly. There was a trace amount of chlorine in the water so carbon was added to the unit. The dealer is still working with Ms. Thomas to address all of her concerns and make sure she is completely satisfied. If you have any questions about this post or... Read more

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Rainsoft 's reply to:

We received the following response from our distributor who services Arlington, Texas: We have checked into this information and verified we did do a survey for this customer at our local Home Depot store. At the end of the survey we ask for their personal information (name, address, and phone number, and a signature) and tell them they may be selected for a gift from our company.If they are selected they will be contacted. Kim (one of our... Read more

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