RailRestro Phone Numbers and Emails

Customer Service:

  • +91 810 288 8222
  • +91 810 288 8111
  • +91 810 288 8999
  • +91 612 322 2488
  • +91 810 220 2203


  • +91 612 713 6551

RailRestro Emails:

Customer Service
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RailRestro Contact Information

RailRestro Website:

RailRestro Online Chat:

Corporate Office Address:

Ganga-04, Software Technology Parks Of India, Patliputra
Patna, Bihar 800013

Other Info (opening hours):


Every day: 7 AM - 10 PM

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How to contact RailRestro

Customers often reach out to food delivery companies for customer support regarding a variety of issues including:
- Account issues
- Order issues including delays, wrong order, and poor food quality.
- Mobile application
- Log in/Sign up issues
- Payment issues including wrongful billing and unexplained charges
- Refund
- Safety incidents with riders
- Employment issues
Depending on the issue you are reaching out about, you may need to provide specific documents or information as indicated below.

Employment issues

If you would like to sign up as a food delivery service rider, you will need the following documents:
- government-issued ID for riders using bikes;
- valid driver’s license for scooters or cars;
- vehicle insurance for a scooter or car delivery.

Restaurant listing

To list your restaurant for a food delivery service, you will need to provide the following documents:
- owner’s identification proof;
- shop license;
- FSSAI license;
- GST number.

Refunds and cancellation

Most food delivery companies do not allow for order cancellation once the order has been made. However, most allow you to request a refund if your order was not delivered, the wrong order was delivered, or the food was of low quality.

Keep in mind that there is a time limit within which the refund request must be made, usually 48-72 hours. For incorrect orders or bad food, some companies require that you provide:
- photos of the delivered food;
- receipt;
- screenshot or download of the order details page;
- screenshot or download of the order confirmation page.

Similarly, some food app companies offer their riders reimbursement for instances when they use their cash. To make a claim, the rider needs to provide:
- proof of the transaction such as a receipt;
- date of delivery;
- name of the merchant;
- reason as to why they used their personal funds.

Safety incidents, fraudulent activities and unexplained charges

Most delivery apps provide a means to report safety incidents that you might encounter with their riders. Some provide a form that you fill and submit for a customer service representative to get back to you, while others provide an in-app feature.

If you call regarding a safety incident, you might be asked to produce:
- an order details page
This will help the customer service representative to identify the rider you had an incident with for further investigation.

For unexplained charges, get in touch with the food app delivery company with:
- a copy of the transaction history. Highlight or circle the particular disputable charge.

In case the food app company is unhelpful, you might consider contacting your bank for a refund. In such a case, ensure to have:
- evidence of your correspondence with the food app company’s representative as proof that you reached out to them but did not get help;
- bank statement;
- transaction history from your food app account as proof of unexplained charge.

Since there may be differences in the customer service procedures and document requirements from one food delivery company to another, you must review the particular company’s help center for any specific requirements. Or, you could contact customer support to find out the documents and information you need to provide to facilitate the resolution of a given issue.

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RailRestro Rating Based on 2 Reviews

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RailRestro Terms of Service
By ordering any Goods or Services from this Website, by phone, or by Company's mobile applications The User agree to be bound by these Terms and Conditions. By using this website The User of Website are agreeing to be bound by the then current version of these Terms and Conditions of use. The User of Website are also responsible for ensuring that all persons who access the Website through The Client's Internet connection are aware of these Website Terms and that they comply with them. Although, railrestro.com exercises due diligence to ensure that any obscene content posted by users in violation of this agreement is promptly removed, users may sometimes come across user-posted obscene content that www.railrestro.com have not yet discovered. Users shall make best endeavors to make railrestro.com aware of such obscene/objectionable content that they come across while using the service.
To read more: https://www.railrestro.com/terms
RailRestro Privacy Policy
To read more: https://www.railrestro.com/privacy
RailRestro FAQ
To read more: https://www.railrestro.com/faqs
RailRestro Pros and Cons

Pros: Quality of food

Cons: Packaging

RailRestro reviews and complaints

RailRestro is ranked 8 out of 334 in Food Delivery category

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