Contact Railcard Customer Service

Railcard email for customer support is railcardhelp@nationalrail.co.uk. If you have contacted the company and you are unhappy with the services provided, send an email to the independent transport watchdog, Transport Focus at advice@transportfocus.org.uk.
Members of the media who need to address press inquiries should contact the company at media@nationalrail.co.uk.
Do you have legal questions? Do you need to contact corporate legal experts? Drop a line at enquiry@atoc.org.

Railcard headquarters is based in London. Railcard address for the head office is Rail Delivery Group
First Floor North, 1 Puddle Dock, London, England EC4V 3DS, United Kingdom. However, the corporate address for mailing is different, and if you need to get in touch with the support department offline, send your letters to PO Box 8626, Swadlincote DE11 1JA.

Railcard customer service department provides phone support daily from 7 am to 10 pm except for Christmas Day. Please note that you might need to wait if you happen to call the company during busy times. Consumers who need to buy a renew their Railcard should submit a request online and not via phone.

Along with providing phone and email support, the company allows consumers to submit their requests via the Railcard website. To submit an inquiry online, you need to click the “Help” button at the top of the page and fill out the form. After you are ready, press the “Send Enquiry” button and your message will be sent to the support department.