Contact Radio City Music Hall Customer Service

Radio City Music Hall has three official emails. Clients seeking to relay their complaints or feedback can contact the respective department at msgfeedback@msg.com. For investors or those interested in franchising, use investor@msg.com to reach the relevant agent. Those with accessibility issues can request assistance via Radio City Music Hall’s contact email disabledservices@msg.com during business hours. After reviewing their request, the company agent will respond as soon as possible.

The company’s head office, MSG Entertainment Holdings, LLC, handles all of its primary operations from New York. Customers seeking to consult it via mail or in person can use the Radio City Music Hall address, 2 Pennsylvania Plaza, New York, New York 10121, United States. However, using these methods is only recommended if online options do not ensure effective assistance. In general, calling and emailing are the most effective means.

The company offices are open Monday through Saturday from 10:00 AM to 6:00 PM. That is the time when the customer care team efficiently handles all queries regardless of the means. Although the agents may not be available to provide real-time assistance on Sunday or outside Radio City Music Hall’s hours, clients can submit their queries and concerns online for a response on the next business day.

There are two ways to consult the customer care team via the Radio City Music Hall website. The first is to scroll to the bottom of the website's homepage and use one of the available helplines to consult company representatives. For the second one, users can hover over Our Company and click on Contact to be directed to the Radio City Music Hall address for mailing and in-person consultation. For effective assistance, it is essential to select the right contact method depending on the nature of your issue.