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Contact RACV Customer Service

How to Reach a Person at RACV

Verified Contact Information

Emergency/ Hotline:

  • +6 113 1111
    Roadside Assistance

Customer Service:

  • +6 139 944 8888
    City Club
  • +6 138 627 0122
    Hearing Impaired Services
  • +61 130 023 0603
    Support in Other Languages

Claims:

  • +6 113 1903
    Insurance Claims

General Info:

  • +6 113 7228

RACV Email:

Customer Service
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How to Contact RACV?

How to Contact RACV?

RACV provides customer service by phone at the following number: 13 72 28. This line fits general inquiries regarding questions about insurance, roadside assistance, travel insurance, or other company services, as well as payments, and membership in Australia. Are you going to reach out to the customer care specialist from overseas? Dial +61 3 8627 0122. If you were faced with an emergency roadside such as a breaking down or outing of petrol, call 13 11 11. Regarding insurance claims, contact the company at 13 19 03.

To contact the RACV customer service representative in writing via email, use an online form. It is available on the “Contact” page. Open the menu by clicking on three horizontal lines in the upper-right corner, and click on “Contact” to go to the page with such an option. You’ll see the “Enquire online” blue button. Click on it and fill out all the fields.

The general RACV customer service line is open during the following business hours: from 7 a.m. to 11 p.m. GMT-11. Such a schedule applies to weekdays, weekends, and public holidays. This ensures customer support is widely accessible during convenient hours for you, whether it is the early morning or the night. Regarding roadside assistance and urgent matters, this option at 13 11 11 is available 24 hours a day, 7 days a week.

The RACV central office is located at Level 7, 485 Bourke Street, Melbourne, Victoria, 3000, Australia. This is where key operations and customer relations take place. You can send formal correspondence to the mentioned RACV address. If you plan to visit the main office in person, first schedule an appointment in advance via the main phone or email address.

For real-time support in writing, open the RACV chat window in the lower-right corner of the “Contact” page. You should choose an option you are interested in and get instant written answers, or click on “Chat with a consultant” to communicate with a dedicated specialist in real time. If such an option is unavailable, check whether you are contacting the consultant during business hours. Outside them, you can only receive prepared answers.

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Contact Information

RACV Website:

RACV Help Center:

Corporate Office Address:

RACV Ltd
Level 7, 485 Bourke Street
Melbourne, Victoria 3000
Australia

Summary of RACV Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RACV?

Other Question:

  • “Authority for my son to make claim”

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