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Contact Quad Lock Customer Service

Quad Lock Phone Numbers and Emails

Toll-Free Number:

  • (855) 779-1402
    United States and Canada
Call customer service
Send Message

Customer Service:

  • +6 148 160 7577
    Asia Pacific
  • +44 748 888 2154
    Europe

Quad Lock Emails:

Business Sales
Wholesale and Commercial
Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Media
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Quad Lock Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Quad Lock Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Quad Lock is 8557791402. 95% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 23 seconds.

  • People call Quad Lock mainly because of product/ service, request for information, shipping and delivery.

View full overview ›

How to Contact Quad Lock?

Most Popular Number:

(855) 779-1402
United States and Canada
Total calls: 374 Issues resolved: 5 Last call: Nov 12, 2025

Quad Lock customer service phone number of the specialists from the USA and Canada is 855 779 1402. The customer care department from the Asia Pacific region is 6 148 160 7577. The European specialists are available at 44 748 888 2154.
The telephone number allows you to talk directly to the Quad Lock contact team. You can explain the situation to the company representatives via the support number. The specialist can ask for additional details of the problem and other information. The instructions you can get during the conversation or later.

The Quad Lock email of the business service is b2b@quadlockcase.com. The clients from the business sphere can receive the assistance via the indicated email. The individuals can turn to the Quad Lock customer service via the email support@quadlockcase.com. In case of jobs or career issues, turn to the email people@quadlockcase.com.au. For legal inquiries, including privacy, send the letter to the support@annexproducts.com.
The email communication provides you with the ability to draft and send letters, attach files and other relevant information. The period for the requests consideration takes up to 3-4 days.

Quad Lock address of the corporate office is Como Centre, Level 3 Suite 6A, 299 Toorak Rd
South Yarra, Victoria 3141 Australia. The Quad Lock headquarters places the leading departments and specialists. The mailing address of the company is Como Centre
Level 3 Suite 6A 620 Chapel Street South Yarra, VIC 3141. You can bring claims, complaints and other types of requests to the mailing address of the company.

Quad Lock hours of the customer care team in the USA and Canada are Sunday through Thursday from 3 p.m. to 11 p.m. PST. The Quad Lock support operated Monday through Friday from 11 p.m. to 7 a.m. GMT in the European region. Quad Lock contact team from the Asian Pacific region is available Monday through Friday from 8 a.m. to 4 p.m. AEST.

PissedConsumer Club

Contact Information

Quad Lock Website:

Quad Lock Help Center:

Corporate Office Address:

Annex Products PTY LTD
Como Centre, Level 3 Suite 6A, 299 Toorak Rd
South Yarra, Victoria 3141
Australia

Other Info (opening hours):

Hours:

United States and Canada

Sunday - Thursday: 3:00pm - 11:00pm (PST)


Europe

Monday - Friday: 11:00pm - 7:00am (GMT)


Asia Pacific

Monday - Friday: 8:00am - 4:00pm (AEST)


Mailing Address:

Annex Products

Como Centre

Level 3 Suite 6A

620 Chapel Street

South Yarra, VIC 3141

More contact details

Quad Lock Customer Service Reviews

2.0 / 5
Poor
Sarya Wkf
Love the product not impressed with the service
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I have answered some questions about my problem and Im not sure if they are going to take care of it or not!

Pattie Fjt
Website and delivery issues :(

When i have a question or an issue i expect to be able to talk to a live person not automated that has still never contacted me back
Using ups to deliver has been dismal, the length of time for delivery is ridiculous
When i ordered your site said delivery tuesday aug 19 last i checked it is still sitting in ontario.. that is unacceptable!!

As much as i love my quad lock case and wallet I doubt I will order again
The website truly is one of the most confusing why would it let me order a mag wallet and a non mag case?!

Usually if the things you order arent compatible the site shares that with you. now i have paid to have the new mag case sent to me in time for a trip we are now on but it did not arrive when your site said it would very disappointing!!

Guest-6743462
Parts placement coaching
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Though the product seems to be super, I have to say that the chat support is heinously inadequate.
Having bought the handlebar mount pro for my Yamaha touring motorcycle, I went to change the locking lever from black to red.
Upon taking the old lever off the unit flung apart. A metal component, was difficult to place.
I wouldve expected Customer Service staff to have an understanding of the product placement of where things go access to designs.

Nope.
A lot of Im sorry I appreciate this.

Let me get an expert on the line This is where it becomes totally unaccepted. I was directed to a payment processing option to get further technical support.
My initial reaction was let me put all this crap back in a box and send it back because this is horrific.
I ended up going out to the Internet, YouTube watching some videos spending half an hour of my time to figure out where this metal spring like piece goes.
Quad lock if your stuff so great and youre moving the product maybe just maybe you should get qualified people to manage your customer service and support chat lines or better yet how about providing a phone number that actually works as the one Online does not.

MarkJ D
Hard to reach company and get timely answers
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

need easier communication with this company a phone number that is answered woul also be best optiuon They dont answer phone at all

How Good is Quad Lock's Customer Service?

Barclay Mdi
Barclay Mdi
Feels Disappointed | Sep 24, 2025

They don’t have customer service, just automated

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Makaia Hzx
Makaia Hzx
Feels Satisfied | May 15, 2025

On scale, 1 to 10. for customer service, you're getting 0.

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Doy Gle
Doy Gle
Feels Disappointed | Jan 24, 2025

There customer service and return policy is the worst I have ever dealt with there product aren’t even that great I will never recommend this anyone do (do better quad lock)

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Kevin B Sol
Kevin B Sol
Feels Satisfied | Jun 29, 2023

Bad you can’t talk to any one they can’t give a return shipping label they sent me sumthing that’s not a return shipping label and it’s not even back to the store I got it from

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Summary of Quad Lock Customer Service Calls

395 TOTAL
CALLS
00:23 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Quad Lock?

Product/ Service Question:

  • “Warranty”
  • “Product not delivered”
  • “Defective wireless charger”

Shipping and Delivery Question:

  • “Order issue”
  • “Didn't receive order”
  • “Wrong product received”

Request for Information Question:

  • “Order status”
  • “Information for my motorcycle”
  • “Questions about product”

Return/ Replace Question:

  • “Ordered the wrong quad lock would like to exchange please and thank you”
  • “Exchange/return”
  • “I need to do an exchange”

Payments and Charges Question:

  • “Wireless charging not working”
  • “Charge on paypal”
  • “Charge to paypal”

Activation/ Cancellation Question:

  • “Cancele a order”
  • “Cancel order”
  • “Trying to cancel my order”

Refund Question:

  • “Refund”

Staff Question:

  • “Customer service”

Other Question:

  • “Trying to order case for S25 ultra. It won't go through”
  • “Case issues”
  • “Follow up”

Compare Quad Lock Customer Service To

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