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I ordered 2 sturdy, multi function, METAL laptop stands from Qoo10.

What I received instead were two flimsy, PLASTIC laptop stands with legs which did not adjust evenly.

Trying to get a refund and the correct replacement led to a very difficult (their site is not designed to hear from you!) and long back and forward communication with Qoo10 who tried to tell me that I received the correct order.

Even when they were shown photographic evidence of their error would not help - except to say I could get a refund if I paid the return postage!

I was told Qoo10 was a great site, but I'm not so sure after this experience.

Review about: Laptop Stand.

I didn't like: Poor customer service.

Review #604798 is a subjective opinion of a user.

1.0
Customer service
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described, bad quality AND poor customer service / $40
Preferred solution Deliver product or service ordered

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