Not resolved

I have been shopping at Qoo10 for a long time and purchase a lot of items and even become a VIP member.One day, I received a wrong item and the seller refuse to refund me or do the changes at all.

I made a complain to Qoo10 for help but all they do is to reply with standard answers and keep asking me to ask the dealer myself. I did but the dealer just only say to reply half of the price of the item which he never even do so after months.

I felt cheated and disappointed that there is no help from Qoo10 to protect their customers and I have to accept a item that I do not like and pay for it which I think it is not fair to me at all and Qoo10 do not even bother to help you at all.Please do not shop there anymore, if you received a wrong item, you will have to even pay for it and end up losing money and having the hassle to throw out the wrong item.

Review about: Shoes.

I didn't like: Breaking their promise, Unfair treatment to customers, Cheating of customers, Poor customer service.

Review #710750 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss They send the wrong item and refuse to do a full refund or exchange and bad customer service from Qoo10 and the seller / $20
Preferred solution Full refund

Had an Experience with Qoo10?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Singapore, Singapore, Singapore #1235260

Got this nasty experience recently.Paid for items in Sep but did not receive them till now (Nov) and there is no way I could get in touch with seller other than the standard Q&A which seller reply only when she is "free" and ignoring my last queries.

Qoo just not helping at all.Called the contact given on their page 6500440 but couldn't even get thru.

Anonymous
#1088940

Always buy from local shop/dealer even on qoo10

You May Also Like

MEXI  at qoo10.  AVOID THIS SHOP Qoo10 "This shop sends defective garments out and then expect you to pay the shipping back for exchange or refund. I ordered four pieces, two of which are clearly unwearable...." Read more Qoo10 - QXPRESS AND QOO CS WORLD CLASS WORST SERVICE Qoo10 "FOR TWICE MY PURCHASED ITEMS FROM QOO; DELIVERY THUR QXPRESS WAS CLAIM RECEIVED BY Qxpress SG East - Ease Logistics & Kojisztics. BUT ACTUAL FACT I DID NOT RECEIVE..." Read more Qoo10 - Review about Samsung Rt35Fdacdsl Top Mount Freezer Refrigerator from Singapore, Singapore Qoo10 "Lousy and rude sellers promised to deliever item within 3 days then waited till 4 days then msg no respond after knowing e model code. Called seller and say samsung..." Read more EBAY MEMBERS ARE GOOD TARGETS FOR SCAMMERS Ebay "I will be attaching three documents pertaining to the way EBAY handles members complaints & what they do not do about it. I hate calling being on hold for ages..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more Regency Furniture - Damage furniture that they dont take the blame Regency Furniture "I waited 1month for all my furniture which i bought dining set, sofa or living room chair with ottoman, bedframe and side table. The driver was so nice and looks..." Read more Dhgate - Seller Zoom174 - Order NO:335643019 - I never received my package :( it is more than 90 days and now I can not raise a dispute) Dhgate - Seller Zoom174 "Order NO:335643019 - I never received my package!! Now, it is more than 90 days and now I can not raise a dispute) and I tried to contact the seller..." Read more GEX International - Trash, Horrible, Horrid. Clickbait GEX International "This is literally nothing like the game. This is the virtual equivalent of SJW's. Why... Why did u do dis. Like Bruh why did you do dis. I wasted so..." Read more