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Contact Purple Innovation Customer Service

Purple Innovation Phone Numbers and Emails

Toll-Free Number:

  • (888) 848-8456
Call customer service
Send Message

Customer Service:

  • (801) 756-2600
    Purple Ecommerce Compliance
  • (888) 848-0684

Investors/ Franchising:

  • (866) 223-0448
    Transfer Agent
  • (203) 682-8200

Legal:

  • (833) 568-5716
    Privacy Inquiries

Sales/ Reservations:

  • (888) 848-0511

Purple Innovation Emails:

Customer Service
Purple Ecommerce Compliance
General Info
Investors/ Franchising
Partnership inquiries, Transfer Agent
Legal
Privacy Inquiries
Media
Press Inquiries
affiliate@purple.com
Affiliates
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Purple Innovation Customer Service?

Most Popular Number:

(888) 848-8456
author avatar
PissedConsumer Reporter

The Purple customer service phone number for general inquiries is 1-888-848-0248. The professional support experts will answer your questions about the company products, materials, sizes, and prices. You can also learn about special deals and sales at this Purple customer service number. If you have questions about returns or exchanges, contact customer care agents at 1-888-848-2305. The Sales Department is available at 1-888-484-0511. The Purple corporate office phone number for Investor Relations inquiries is 1-203-682-8200. You can reach the Transfer Agent for consultation at 1-866-223-0448. If you experience difficulties accessing or navigating the website, you can use the following Purple phone number to report the problem and request assistance: 1-888-848-8456.

The Purple customer service hours for phone calls are Monday through Friday from 8 a.m. to 6 p.m. MT. You can also contact the customer support assistants via live chat within the same business hours. The Sales Department is available by phone Monday to Saturday between 8 a.m. and 6 p.m. MT. They also provide information and support via live chat on weekdays between 6 a.m. and 10 p.m. and weekends from 8 a.m. to 10 p.m. MT. You can visit the Lehi, Utah Showroom Monday through Saturday from 11 a.m. to 7 p.m. MT. Note that the working hours may change during the National Holidays.

Purple Innovation's corporate office address is Purple Innovation, 4100 North Chapel Ridge Rd, SUITE 100, Lehi, UT, 84043, United States. You can send official correspondence and documentation to their headquarters. The purple customer service team is also ready to handle consumers' questions, concerns, complaints, and suggestions sent to this office. The same address can be used to reach the Legal Department with questions regarding Privacy Policy and Data Protection.

You can check the locations of the company stores in your area on the official website. Click the Find Stores button in the top left corner of the homepage and enter your Zip code or city to see the stores nearby.

You can contact Purple customer support in several ways via their website. The first option is the live chat. You can click the chat icon in the bottom right corner of the homepage to access the conversation with the virtual assistant. The chatbot will help troubleshoot your issue or connect you with the live agent. Alternatively, you can click the Ask a Sleep Genius link in the top right corner of the page and select the Chat Now option to discuss your inquiry with the support expert.

You can also find the Email Us section on the Contact Us page to send your message directly to the customer care team.

Purple Innovation Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Purple Innovation is 8888488456. 67% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday, while the shortest are on Tuesday and Monday.

  • Be prepared for the call as Purple Innovation may ask you for the following information to identify you as a customer: customer id or account no, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Purple Innovation Website:

Purple Innovation Help Center:

Corporate Office Address:

Purple Innovation
4100 North Chapel Ridge Rd, Suite 100,
Lehi, Utah 84043
United States

Other Info (opening hours):

Customer Care Hours:

Mon – Fri 7 am – 7 pm MT

Sat - Sun 8:30 am – 5 pm MT

Sales Department Hours:

6 a.m.–11:59 p.m. MT

7 Days a Week

Lehi, Utah Showroom Hours:

Mon – Sat: 11 am – 7 pm MT

Sun: Closed

More contact details

Purple Innovation Rating Based on 3 Reviews

Rating details

1.4
more details
Price Affordability
Value for money
Product or Service Quality
Customer service

Rating stats

Rating trend

Summary of Purple Innovation Customer Service Calls

12 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Purple Innovation?

Return/ Replace Question:

  • “Return”

Product/ Service Question:

  • “See if my mattress is still underwater save the warranty will cover my mattress”

Shipping and Delivery Question:

  • “Mere parcel abhi tak nhi mila”

Request for Information Question:

  • “Checking on an order”

Website/ Application Question:

  • “No install”

Activation/ Cancellation Question:

  • “Want e mails to stop calling better business bureau unsubscribes don't work”

Other Question:

  • “My info won't go through?”
  • “Privr”

Compare Purple Innovation Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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