Purple Innovation Phone Numbers and Emails

Toll-Free Number:

  • (888) 848-8456
Send Message

Customer Service:

  • (801) 756-2600
    Purple Ecommerce Compliance
  • (888) 848-0684

Investors/ Franchising:

  • (866) 223-0448
    Transfer Agent
  • (203) 682-8200


  • (833) 568-5716
    Privacy Inquiries

Sales/ Reservations:

  • (888) 848-0511

Purple Innovation Emails:

Customer Service
Purple Ecommerce Compliance
General Info
Investors/ Franchising
Partnership inquiries, Transfer Agent
Privacy Inquiries
Affiliates, Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Purple Innovation Customer Service?

Most Popular Number:

(888) 848-8456

What Is the Purple Innovation Phone Number?

The Purple customer service phone number for general inquiries is 1-888-848-0248. The professional support experts will answer your questions about the company products, materials, sizes, and prices. You can also learn about special deals and sales at this Purple customer service number. If you have questions about returns or exchanges, contact customer care agents at 1-888-848-2305. The Sales Department is available at 1-888-484-0511. The Purple corporate office phone number for Investor Relations inquiries is 1-203-682-8200. You can reach the Transfer Agent for consultation at 1-866-223-0448. If you experience difficulties accessing or navigating the website, you can use the following Purple phone number to report the problem and request assistance: 1-888-848-8456.

What Are the Purple Innovation Business Hours?

The Purple customer service hours for phone calls are Monday through Friday from 8 a.m. to 6 p.m. MT. You can also contact the customer support assistants via live chat within the same business hours. The Sales Department is available by phone Monday to Saturday between 8 a.m. and 6 p.m. MT. They also provide information and support via live chat on weekdays between 6 a.m. and 10 p.m. and weekends from 8 a.m. to 10 p.m. MT. You can visit the Lehi, Utah Showroom Monday through Saturday from 11 a.m. to 7 p.m. MT. Note that the working hours may change during the National Holidays.

What Is the Purple Innovation Corporate Office Address?

Purple Innovation's corporate office address is Purple Innovation, 4100 North Chapel Ridge Rd, SUITE 100, Lehi, UT, 84043, United States. You can send official correspondence and documentation to their headquarters. The purple customer service team is also ready to handle consumers' questions, concerns, complaints, and suggestions sent to this office. The same address can be used to reach the Legal Department with questions regarding Privacy Policy and Data Protection.

You can check the locations of the company stores in your area on the official website. Click the Find Stores button in the top left corner of the homepage and enter your Zip code or city to see the stores nearby.

How Do I Contact Purple Innovation Customer Service via the Website?

You can contact Purple customer support in several ways via their website. The first option is the live chat. You can click the chat icon in the bottom right corner of the homepage to access the conversation with the virtual assistant. The chatbot will help troubleshoot your issue or connect you with the live agent. Alternatively, you can click the Ask a Sleep Genius link in the top right corner of the page and select the Chat Now option to discuss your inquiry with the support expert.

You can also find the Email Us section on the Contact Us page to send your message directly to the customer care team.

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Contact Information

Purple Innovation Website:

Purple Innovation Help Center:

Corporate Office Address:

Purple Innovation
4100 North Chapel Ridge Rd, Suite 100,
Lehi, Utah 84043
United States

Other Info (opening hours):

Customer Care Hours:

Mon – Fri 7 am – 7 pm MT

Sat - Sun 8:30 am – 5 pm MT

Sales Department Hours:

6 a.m.–11:59 p.m. MT

7 Days a Week

Lehi, Utah Showroom Hours:

Mon – Sat: 11 am – 7 pm MT

Sun: Closed

More contact details

Purple Innovation Rating Based on 1 Review

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Summary of Purple Innovation Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Purple Innovation?

Return/ Replace Question:

  • “Return”

Product/ Service Question:

  • “See if my mattress is still underwater save the warranty will cover my mattress”

Shipping and Delivery Question:

  • “Mere parcel abhi tak nhi mila”

Request for Information Question:

  • “Checking on an order”

Activation/ Cancellation Question:

  • “Want e mails to stop calling better business bureau unsubscribes don't work”

Other Question:

  • “My info won't go through?”
  • “No install”
  • “Privr”
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