Edwardsville, Illinois
2 comments
100% full Not resolved

When called in to remediate a flood from a ruptured sewer line, PuroClean "sanitized" the drywall and spent a week coming to my house to move eqpt around and check to see if walls were dry - at tremendous cost, I might add.It took a week for that drywall to dry.

Today, another contractor came out to check my walls by inserting a tiny camera - of course, they are showing mold growth. He said the drywall never should've been left in place after being flooded with sewer water - that sanitizing sewage-soaked drywall was not standard protocol for treating a sewer flood. It would have been less expensive to tear it out from the start than to have PuroClean "sanitize" it and make an elaborate show of drying it (at great expense) only to have it removed two mos.

later.

Review about: Puroclean Property Restoration Services.

I liked: Staffers were nice.

I didn't like: Staffers were not well trained to do their job.

Review #666639 is a subjective opinion of a user.

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PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / $3550
Preferred solution Full refund

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Anonymous
#1222475

I am very sorry for your loss and the frustration you dealt with. As a PuroClean owner, and not the company you dealt with we feel a sense of frustration when a client is not treated with respect or taken care of professionally.

Anonymous
#1062519

You could have Chronic Inflammatory Response Syndrome to the mold.

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