Dial the following Puffy phone number, 1-800-430-8380, if you need to talk to one of the mattress store customer support representatives regarding products from the online catalog, orders, delivery, warranties, etc. Alternatively, you can send a text message to +1-833-514-0644. Remember that customer support is provided during the following business hours: Monday through Friday from 5 a.m. to 8 p.m. PST and from 8 a.m. to 5 p.m. PST on Saturday and Sunday. Before you call, prepare your order number, the product name, and questions. The Puffy customer service manager may ask you to provide such information to resolve your matter promptly.
If you have enough time to wait for a response, use a written format of communication by sending a letter to the following Puffy email: support@puffy.com. This address is suitable for most general and customer support inquiries. For the best communication experience, include your order number and the product name in the body of your letter. Emailing is a perfect way of communication if you need to attach screenshots, product photos, and other materials that are necessary to resolve your inquiry.
The Puffy website provides several options for online communication so that you can choose the one you need. For real-time assistance, use the online chat option accessible in the lower-right corner of the home page. Alternatively, you can click on the support number button. If you have non-urgent matters, click on the “Email” button to send a letter to the customer care team directly. You can also follow the “+1 (833) 514-0644” hyperlink to send a text message. For a detailed inquiry, fill out a contact form. To access it, open the “Support” block at the button menu and follow “Contact Us”.
