Contact Proximus Customer Service
How to Reach a Person at Proximus
Verified Contact Information
-
+328 005 5800From Belgium
Customer Service:
-
+3 247 515 6030From Abroad
-
+328 003 3750
Headquarters:
-
+322 205 4000
Customer Service:
proximus.art@proximus.com
Art Team
Events/ Guest Relations:
enterprise.events@proximus.com
Investors/ Franchising:
investor.relations@proximus.com
Legal:
Media:
Proximus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Proximus Phone Number
+3 247 515 6030
Most Popular Proximus Email Address
proximus.art@proximus.com
Issue Resolution Rate
Low (15% reported full resolution)
Contact Method Distribution
64% phone, 36% email
Common Reasons for Contact
Product/ service, account, payments and charges
Proximus Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Proximus Phone Number | +3 247 515 6030 |
| Most Popular Proximus Email Address | proximus.art@proximus.com |
| Issue Resolution Rate | Low (15% reported full resolution) |
| Contact Method Distribution | 64% phone, 36% email |
| Common Reasons for Contact | Product/ service, account, payments and charges |
Contact Information
Proximus Website:
Proximus Help Center:
Corporate Office Address:
Proximus
Proximus Towers, Koning Albert ll-laan 27
Brussels,
Brussels
1030
Belgium
Other Info (opening hours):
Opening Hours:
Monday - Friday: 8:00am - 10:00pm
Saturday - Sunday:: 9:00am - 10:00pm
Summary of Proximus Customer Service Calls
49
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
15%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Proximus?
Product/ Service Question:
- “Di gressla am platit suma de 577 .99 euro Factura la internet proximus ce corectă ieste se 57 .99 euro”
- “WiFi not working”
- “Reconnect internet services”
Payments and Charges Question:
- “Bill not correct”
- “Billing”
- “Bill payment,please send payments method”
Account Question:
- “Forgot pincode”
- “Change of bank account”
- “Blocked line”
Cards Question:
- “Issue sim card”
- “Query for sim card”
Staff Question:
- “Out of service”
- “No tv service”
Activation/ Cancellation Question:
- “To cancel service as going overseas”
Other Question:
- “To start using prosomnus here in Slovakia”
- “Doresc sa schimb emailul pentru facturare”
- “My abonament problem”
Compare Proximus Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Proximus