Contact Proton Customer Service
Proton Phone Numbers and Emails
Customer Service:
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+4 122 548 3551
Proton Emails:
Proton Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Proton Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Proton is 41225483551.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Friday.
Be prepared for the call as Proton may ask you for the following information to identify you as a customer: nothing or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Proton Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Proton is 41225483551.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Friday.
Be prepared for the call as Proton may ask you for the following information to identify you as a customer: nothing or customer id or account no.
People call Proton mainly because of account, product/ service and request for information.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Proton is support@protonmail.zendesk.com. 60% of customers use this email address to address their issues and concerns.
Contact Information
Proton Website:
Proton Help Center:
Corporate Office Address:
Proton Customer Service Reviews
Only automated service. Proton has not responded to my request for refund for a service I did not want .
I simply changed my password to my email account. When I couldn't access my passwords on Proton Pass and then couldn't see any of the emails that was previously in my Protonmail account, only then did I find out that if I lose my password that I can never retrieve my previous data.
So basically I have lost all the information that I've had stored with Protonmail. There was no warning or anything concerning this. Lost all my data and am not a happy camper. I have changed my password before and have never lost data in the past.
Since they've changed over to new owners, apparently now we can lose access to all our data if we never saved the previous password, recovery phase somewhere else, but they don't tell you that until you've lost access to everything.
Totally unethical company - One would think they'd think about such things before re-writing a program to do such things. They did not have the customer in mind and really don't care at all.
How Good is Proton's Customer Service?
Summary of Proton Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Proton?
Account Question:
- “Suspection to see if someone is using my proton account”
- “Locked account”
- “Lost account”
Product/ Service Question:
- “Vpn I'm not interested please unsubscribe”
- “Lost email access”
- “My voice mail isn't working. It says it's full but I can't retrieve any voice mails.”
Request for Information Question:
- “Update my recovery account”
- “Update recovery email”
- “Help with my husbands acct he wants to talk”
Payments and Charges Question:
- “Unauthorized charge”
- “Charging my card. Never used proton mail.”
- “Make payment”
Staff Question:
- “Customer service”
Return/ Replace Question:
- “Change from yahoo to your company”
- “Unable to recover previous emails after changing password”
Shipping and Delivery Question:
- “I got wrong product”
Activation/ Cancellation Question:
- “Cancel”
Refund Question:
- “Wanting to know when I'm going to receive my refund”
Other Question:
- “Not receiving emails”
- “Email”
- “A c****************”
Compare Proton Customer Service To
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