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Contact Proton Customer Service

How to Reach a Person at Proton

Verified Contact Information

Customer Service:

  • +4 122 548 3551
Send Message

Business Customer Service:

partners@proton.me
Partnerships
enterprise@proton.me

Customer Service:

community@proton.me
Community
security@proton.me
Security
support@protonmail.zendesk.com

General Info:

contact@proton.me

Jobs/ Career:

careers@proton.ch

Legal:

legal@proton.me

Media:

media@proton.me

Report Fraud:

abuse@proton.me

Proton Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Proton Phone Number
+4 122 548 3551
Average Hold Time
More than 30 min
Most Popular Proton Email Address
support@protonmail.zendesk.com
Issue Resolution Rate
Low (6% reported full resolution)
Contact Method Distribution
77% phone, 23% email
Common Reasons for Contact
Account, product/ service and request for information
View full overview
PissedConsumer Club

Contact Information

Proton Website:

Proton Help Center:

Corporate Office Address:

Proton AG
Route de la Galaise 32
Plan-Les-Ouates, Geneva 1228
Switzerland

Why Customers Call Proton?

Top Reasons of Customers Calls

  • Account 35%
  • Customer Inquiries & Issues 19%
  • Product/ Service 11%
  • Request for Information 11%
  • Payments and Charges 7%
  • Activation/ Cancellation 4%
  • Return/ Replace 4%
  • Staff 3%
  • Refund 3%
  • Shipping and Delivery <1%
  • Website/ Application <1%

Account

35%
  • "Email encrypted after password reset"
  • "Lost account"
  • "Locked out of email"

Customer Inquiries & Issues

19%
  • "mail"
  • "Issues with proton"
  • "I am not receiving emails"

Product/ Service

11%
  • "Play the game and it tell me to look at 15 more ads and I have look at 30 or more and I still can't Cash is this a scamm or what people playing gane trying to hello pay bills"
  • "Pgp raw blocks showing not decrypting"
  • "Access problems"

Request for Information

11%
  • "Sales inquiry"
  • "To seek help with my account set. And why I came to proton the reason."
  • "Help with setting up proton calendar and questions on emails transferred from Gmail long time ago that I can't read"

Payments and Charges

7%
  • "Unlawful billing"
  • "Billing"
  • "Money deducted from account"

Activation/ Cancellation

4%
  • "To cancel account"
  • "Cannot Unsubscribe"
  • "Cancel subscription"

Return/ Replace

4%
  • "I changed my password and all my messages are now encrypted"
  • "I would like to change my payment card"
  • "Change password change phone number"

Staff

3%
  • "Getting nowhere with costumer service online!!!"
  • "Customer service"
  • "Service disconnection"

Refund

3%
  • "No refund yet!"
  • "Refund status"
  • "Refund"

Shipping and Delivery

<1%
  • "Because I was ordered some clothes but that clothes was totally delivered wrong so I was cancelled this ricived product please help me"
  • "I got wrong product"

Website/ Application

<1%
  • "App not working want a refund"

Compare Proton Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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