Protection One - Predatory practices, unclear contract, nothing in writing - Protection 1 Alarm Co.

2 of 113 Protection One reviews

I just got off a 30 call with Protection 1 because a $260 extra charge appeared on my account for "services performed" and "additional equipment".

When I first signed up on the phone, the deal was instead of a FOB I'd get light sensors --which by the way are always breaking down. Now, 6 months later, they are charging me for the sensors. When a local rep came from Riverside, CA to fix the sensors, I remember signing some papers, which is where they are saying the charges are coming from. On the phone call I asked to see a copy - they sent me a copy of the rep's signature but not mine.

Finally got that waived. I also had auto-pay which I now no longer want to have. The phone rep claimed that in my original deal it was included in the $49.99 fee but if I remove it, i'll be charged $2/mo. I demanded to see where that is and I've only ever agreed to pay $49.99 a month and I refuse to pay an extra $2.

She 'waived' that too.

I DO NOT TRUST THEM.I don't have a copy of my contract, I've asked in the past, but never got one.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Price Affordability
Advertised vs Delivered
Customer service
Value for money
Equipment Quality
Product or Service Quality
Billing Practices

Reason of review:
Pricing issue
Product or service
Review category
Home Security
review #997155

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2 of 113 Protection One reviews

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