Not resolved

I just got off a 30 call with Protection 1 because a $260 extra charge appeared on my account for "services performed" and "additional equipment".

When I first signed up on the phone, the deal was instead of a FOB I'd get light sensors --which by the way are always breaking down. Now, 6 months later, they are charging me for the sensors. When a local rep came from Riverside, CA to fix the sensors, I remember signing some papers, which is where they are saying the charges are coming from. On the phone call I asked to see a copy - they sent me a copy of the rep's signature but not mine.

Finally got that waived. I also had auto-pay which I now no longer want to have. The phone rep claimed that in my original deal it was included in the $49.99 fee but if I remove it, i'll be charged $2/mo. I demanded to see where that is and I've only ever agreed to pay $49.99 a month and I refuse to pay an extra $2.

She 'waived' that too.

I DO NOT TRUST THEM.I don't have a copy of my contract, I've asked in the past, but never got one.

Review #997155 is a subjective opinion of a user.

Product or Service Quality
Billing Practices
Diversity of Products or Services
Equipment Quality
Value for money
Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Price Affordability
PRODUCT OR SERVICE Protection One Account
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

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