Prosper Phone Numbers and Emails

Toll-Free Number:

  • (866) 615-6319

Compliance Department:

  • (855) 755-1919

Investor Services:

  • (877) 646-5922

Prosper Email:

Customer Service
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How to Contact Prosper Customer Service?

Most Popular Number:

(866) 615-6319
Total calls: 387 Issues resolved: 38 Last call: Mar 25, 2024

What Is the Prosper Customer Service Number?

The Prosper phone number for customer service inquiries is 1-866-615-6319. You can call this helpline for questions and support with an existing Personal Loan. A professional customer care agent can provide information and assist in solving your issues. If you need help to apply for a loan, call 1-866-213-6663. For credit card applications, dial 1-800-851-0630. If you require support with your credit card, contact Prosper customer care agents at 1-800-903-4697. If you are interested in Home Equity, the customer service representatives at 1-800-954-2172 will explain the details and help you apply. To reach the Investor Relations Department, dial 1-877-646-5922. For Privacy Policy inquiries, call the Data Protection Officer at 1-855-755-1919.

How Do I Contact Prosper via the Website?

If you need to contact Prosper customer service, visit their website and fill out the online form. Click the Resources button at the top of the homepage and select the Help Center option from the drop-down menu. Scroll the page till you see the Message Us button. Complete the form, and the support team will contact you as soon as they study your request.

You can also click the Get Started With Credit Card button on the main page to fill out the form and apply for the Credit Card. If you are interested in Personal Loans, complete the form by clicking Get Started With Personal Loans.

What Are the Prosper Business Hours?

The Prosper customer service hours for the Personal Loans helpline are Monday through Friday from 5 a.m. to 5 p.m. PT. The Credit Card Application Support is available between 6 a.m. and 4 p.m. PT on weekdays. You can talk to the Credit Card Customer Service advisor daily from 5 a.m. to 7 p.m. PT. The Home Equity customer care hours are Monday to Friday from 7 a.m. to 4 p.m. PT. The Investor Services department is operational between 6 a.m. and 4 p.m. PT on weekdays. The Prosper contact to reach customer care for assistance with loan applications is available from 6 a.m. to 5 p.m. PT on weekdays.

Can I Email Prosper Customer Support?

The Prosper email to contact customer service for questions about Existing Personal Loans and recently submitted applications is support@prosper.com. The customer care team at support@prospercards.com deals with credit card applications and provides support with credit card-related issues. You can email the customer service agents at home@prosper.com to learn more about Home Equity. If you are interested in becoming a company investor, contact the Investor Services Team at investor@prosper.com. To find out the details of joining the affiliate program, write to affiliateprogram@prosper.com. The potential partners can reach the company representatives at bizdev@prosper.com. The email address to report security vulnerabilities or cyber-security incidents is security@prosper.com. For Data Protection inquiries, email privacy@prosper.com.

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Contact Information

Prosper Website:

Prosper Help Center:

Corporate Office Address:

Prosper Funding LLC
221 Main Street, Suite 300
San Francisco, California 94105
United States

Other Info (opening hours):

9AM - 9PM ET (6AM - 6 PM PT)
Monday - Friday

Send only loan payments

(do not send correspondence) to:

Prosper Marketplace Inc.

P.O.Box 396081

San Francisco, CA 94139-6081

More contact details

Prosper Rating Based on 103 Reviews

Rating details

1.6
more details
Customer service
Website
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

How Good is Prosper's Customer Service?

Damarion Wmn
Damarion Wmn
Feels Satisfied | Mar 26, 2024

Outstanding service

Read full quote
Braylynn Nzj
Braylynn Nzj
Feels Satisfied | Oct 01, 2022

Great

Read full quote

Summary of Prosper Customer Service Calls

413 TOTAL
CALLS
03:27 AVG CALL
DURATION
35% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Prosper?

Product/ Service Question:

  • “To apply for a personal loan”
  • “Title loan”
  • “Loan”

Payments and Charges Question:

  • “Fraude”
  • “Payments”
  • “Stop automatic payments”

Request for Information Question:

  • “Ask questions about personal loan”
  • “Need to talk to somebody”
  • “Question about loan”

Cards Question:

  • “Card issue in wallet pay”
  • “Credit card application”
  • “Issues with prosper card”

Account Question:

  • “Balance on my account”
  • “New acct Won't go through it says couldn't connect to my institution”
  • “I can't get to sign in my account.”

Employment Question:

  • “I want to pay off my loan....your phone number doesn't work!!!”
  • “Pay off”
  • “Payoff Amount”

Shipping and Delivery Question:

  • “I never received a card”
  • “Have not received credit card”
  • “Never received credit card”

Website/ Application Question:

  • “Applications status”
  • “Finish my application”
  • “Locked out of website”

Staff Question:

  • “Customer service”
  • “Poor service”

Refund Question:

  • “Refund”
  • “Refund money”

Other Question:

  • “Qurstion”
  • “Do I have auto pay?”
  • “Why”

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