Contact Prosper Customer Service
Prosper Phone Numbers and Emails
Toll-Free Number:
-
(866) 615-6319
Compliance Department:
-
(855) 755-1919
Investor Services:
-
(877) 646-5922
Prosper Email:
Customer Service
Contact Information
Prosper Website:
Prosper Help Center:
Corporate Office Address:
Prosper Funding LLC
221 Main Street, Suite 300
San Francisco,
California
94105
United States
Other Info (opening hours):
9AM - 9PM ET (6AM - 6 PM PT)
Monday - Friday
Send only loan payments
(do not send correspondence) to:
Prosper Marketplace Inc.
P.O.Box 396081
San Francisco, CA 94139-6081
How Good is Prosper's Customer Service?
Summary of Prosper Customer Service Calls
413
TOTAL
CALLS
CALLS
03:27
AVG CALL
DURATION
DURATION
35%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Prosper?
Product/ Service Question:
- “To apply for a personal loan”
- “Title loan”
- “Loan”
Payments and Charges Question:
- “Fraude”
- “Payments”
- “Stop automatic payments”
Request for Information Question:
- “Ask questions about personal loan”
- “Need to talk to somebody”
- “Question about loan”
Cards Question:
- “Card issue in wallet pay”
- “Credit card application”
- “Issues with prosper card”
Account Question:
- “Balance on my account”
- “New acct Won't go through it says couldn't connect to my institution”
- “I can't get to sign in my account.”
Employment Question:
- “I want to pay off my loan....your phone number doesn't work!!!”
- “Pay off”
- “Payoff Amount”
Shipping and Delivery Question:
- “I never received a card”
- “Have not received credit card”
- “Never received credit card”
Website/ Application Question:
- “Applications status”
- “Finish my application”
- “Locked out of website”
Staff Question:
- “Customer service”
- “Poor service”
Refund Question:
- “Refund”
- “Refund money”
Other Question:
- “Qurstion”
- “Do I have auto pay?”
- “Why”
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Prosper