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Contact Propay Customer Service

Propay Phone Numbers and Emails

Toll-Free Number:

  • (866) 573-0951
Call customer service
Send Message

Customer Service:

  • (801) 341-5300

Propay Emails:

Customer Service
Sales/ Reservations
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How to Contact Propay?

Most Popular Number:

(866) 573-0951
Total calls: 15 Issue resolved: 1 Last call: Feb 14, 2025
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PissedConsumer Reporter

To talk with the Propay customer service manager by phone, dial 866-573-0951. This is the main line you can use for various matters, from asking about company solutions to unlocking your account. If you need to check your balance, apply to the company's automated phone line at 888-497-9776 and follow the prompts. To report a lost or stolen card, call 800-365-7816 (in the USA) or 801-717-2527 (outside the USA). The customer support team is available during the following business hours: from 6:30 a.m. to 7 p.m. MST, 7 days a week.

For written communication regarding non-urgent matters, use the following Propay email address: customerservice@propay.com. You can ask about company services, card activation, and more at this address. The company also provides an opportunity to contact the Propay specialist right from the “Customer Service” page by clicking on the “customerservice@propay.com” hyperlink under “Email Support”. You can also talk with a virtual assistant. For it, click on “Click here” under “Live Chat” on the “Customer Service” page, enter your question or inquiry in the appropriate field of the online chat window, and click on the “Send” button.

Visit the Propay headquarters at 2675 W 600 N Lindon, Utah 84042, United States. This is the main office where key management processes take place. You can meet with the company CEO or specialists of other departments to discuss business matters, cooperation, or other important issues face-to-face using the office equipment and documents. To better orient how to reach the main office, plot the detailed route from your location to the Propay address on the map.

Propay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Propay is 8665730951. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday and Friday, while the shortest are on Tuesday.

  • Be prepared for the call as Propay may ask you for the following information to identify you as a customer: customer id or account no, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Propay Website:

Propay Help Center:

Corporate Office Address:

ProPay Inc.
2675 W 600 N
Lindon, Utah 84042
United States

Other Info (opening hours):

Customr Service Hours:

Weekdays between 6:30 a.m. and 7:00 p.m. MST.

More contact details

Propay Rating Based on 2 Reviews

Rating details

4.5
more details
Website
Customer service

Rating stats

Rating trend

Summary of Propay Customer Service Calls

19 TOTAL
CALLS
00:00 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Propay?

Account Question:

  • “Forgot login information”
  • “I can't get into my account”
  • “I think I'm lock out of my account”

Cards Question:

  • “Forgot my pin”
  • “Cost and card”

Request for Information Question:

  • “To inquire about annual fees”

Other Question:

  • “Mistske on setup”

Compare Propay Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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