Progressive Insurance - Review about Progressive Auto Insurance from Baltimore, Maryland

117 of 335 Progressive Insurance reviews

Upon noticing a small crack in my windshield, less than 3" which is covered under a free repair I notified my insurance. As the day progressed I noticed that this small crack was becoming larger, concerned I called progressive again to inform them of this. The response I received was that "the glass will take care of it since the claim has been filed."

A day later the crack has reached "beyond repair" limit and my deductible must be paid in order to have my windshield repaired. I ask to speak to a supervisor after debating with Ellen at progressive in which she relays the message.

A few hours later I receive a call from Jill at the office in Ohio. Jill was real helpful, leaving me a message that stated " I'm going to tell you the same thing Ellen did."

I have pictures of the crack while it was small and repairable but due to negligence on behalf of the fine trained staff at progressive I will be stuck paying for their negligence out of my own pocket.

There was once a time when a company took self satisfaction and priority to satisfy the customer. This is not the case with progressive insurance. I will take my $250 deductible and buy a new policy with Nationwide. (Who which I ran the same scenario by, they would have covered it)

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Billing Practices
Insurance Plans Acceptance
Customer service
Diversity of Products or Services
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Product or service
Progressive Auto Insurance
Review category
review #787531

Author wants to be contacted by the company. Learn more

Had an experience with Progressive Insurance? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
117 of 335 Progressive Insurance reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Progressive Insurance.
Filing a new complaint about