Contact Progressive Insurance Customer Service
Progressive Insurance Phone Numbers and Emails
Toll-Free Number:
-
(800) 776-4737
Customer Service:
-
(800) 776-277824/7 Roadside Assistance
-
(855) 347-3939Campus in Mayfield Village, OH
-
(855) 347-3749Car Insurance
Progressive Insurance Emails:
How to Contact Progressive Insurance Customer Service
Most Popular Number:
| Total calls: 4 995 | Issues resolved: 314 | Last call: Dec 4, 2024 |
Progressive Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Progressive Insurance Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Progressive Insurance is 8007764737. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 97% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Progressive Insurance may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Progressive Insurance Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Progressive Insurance is 8007764737. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 97% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Progressive Insurance may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
People call Progressive Insurance mainly because of product/ service, request for information, payments and charges.
35% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Progressive Insurance is securityconcern@email.progressive.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Progressive Insurance Website:
Progressive Insurance Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Progressive Casualty Insurance Company
300 North Commons Blvd.
Mayfield Village, OH 44143
Fax:
Progressive Insurance Customer Service Reviews
I have had several policies with Progressive (vehicles, trailers, ATVs) for well over 20 years and haven't had an issue with them until now. I always disclose the members of my household as required.
This year, Progressive decided they did not believe me. Progressive decided that several people lived in my 1-bdrm home with me and unilaterally added them as drivers on my policy. I have no idea who these people are or why they were associated with my address. In adding these strangers, Progressive divulged personal information about them to me as well, including their full names, dates of their last several claims, years of birth, driver's license states, last 4 of their licenses, number of years licensed, marital statuses.
These strangers have different last names from each other and from myself. They also have drivers licenses in three different states--none of which are my state. In doing a quick internet (public records) search by myself, I was able to find a true address for at least one of them. Progressive should be required to do more in-depth research and not put the onus on me to tell them someone does not live with me.
Progressive did not call to ask me about these strangers. Progressive's only call was to push for bill payment after they increased my premium--but since I knew I had paid my policy in full, I dismissed the call as a scam. Progressive should not rely on emails--these are often phishing tactics and dismissed as well.
To add insult to injury, when I called Progressive, I was met with pedantic script reiteration and zero attention to customer service--there was not a smile in that voice from the word "hello". I told them I did not know the added drivers and yet they repeatedly asked "How do you know ___?" So I will be moving all of my policies to another provider now and because both my husband and I were treated so poorly on the phone, we will share our experience with as many people as possible so they can avoid feeling bad too.
Of a three car accident that a progressive no fault driver was also involved with. Unfortunately the claim went on for one week shy of a year due to damage to my vehicle, I was the middle car.
After trying to get my claim closed for at least a month with no resolution I made a claim here on pissed off consumer and it was closed within days. Thank you
How Good is Progressive Insurance's Customer Service?
Summary of Progressive Insurance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Progressive Insurance?
Product/ Service Question:
- “To switch insurance to progressive, I want to know the amount”
- “Policy”
- “Need to add a truck to my policy”
Payments and Charges Question:
- “Bill”
- “Make payment”
- “Pay bill”
Request for Information Question:
- “I want to talk to somebody sometime today”
- “Checking on payment”
- “Getting report you don’t have or need more information. But you keep sending text you need more info”
Activation/ Cancellation Question:
- “Just cancelled my old insurance and joined yours. Need evidence of insurer transfer of insurance”
- “Cancel policy”
- “Cancel Auto insurance”
Return/ Replace Question:
- “Change deductible amount”
- “To change method of auto pay”
- “Change address”
Account Question:
- “The app login credentials for me needs updated phone number and possibly password”
- “Can’t log in”
- “Need my account number”
Cards Question:
- “New I.D Cards”
- “Found quote on line problem with Card can I pay any other way”
- “Id card”
Staff Question:
- “To become a roadservice and towing provider for progressive”
- “Roadside service haven't showed to change my tire yet it's been6 hrs.”
- “Zero phone services for customers ' Iam switching company s”
Refund Question:
- “Refund”
- “Where's my refund”
Shipping and Delivery Question:
- “Progressive didn't get my payment?”
- “Photo inspection locations to get it done”
- “Haven't received insurance card in the mail”
Employment Question:
- “Progressive employees will not do their job”
- “Payoff”
- “Wages”
Website/ Application Question:
- “Can't get to your web site.”
- “Site interupted”
- “Finish application”
Other Question:
- “Yonan prieto”
- “Transferr3d to a new model”
- “Bull”
Compare Progressive Insurance Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
