Not resolved

I set up an auto pay and recieved my order.I paid for the first one in 3 payments.

I called to change my next order to proactive +. They said ok great we will change it. They didnt. They sent the same thing as before.

Then i called and asked for proactive + AGAIN. Again they LIED to me and said ok we are sorry for the mistake and we will send it. A SECOND TIME they sent me the same, original product. I called a third time and told them I am cancelling.

I was told they were mailing me a pre-paid return envelope. It NEVER came. I called again, they said they cant mail one I have to pay to return. I returned it.

I waited 3 months to be reimbursed and you guessed it .... only after I called! Then i get a BILL!! Saying Im being sent to collections.

I DETEST this company.They run their call center out of India and are 100% unethical.

Review #1022389 is a subjective opinion of a user.

Product or Service Quality
Advertised vs Delivered
Turnaround Time
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Price Affordability
PRODUCT OR SERVICE Proactiv Shipping Service
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

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