Atlanta, Georgia
Not resolved

I recently went on the Proactiv website to order products for a family member.She wanted 5 of each of the products she asked for.

The website limits you to 3 of any single item. So, at the advice of the customer service agent, I placed another order for the remaining items. I made an error, and placed a 3rd order to ensure that I received 5 of each item. When I only received one order, I called customer service.

The first thing they asked was, " Is there a reason why you need so many items?" I told him why , then he asked. " Is your family member planning to resell these items?" I told her no, she can't get them where she lives and likes to stock up. He then told me that my orders were flagged as suspicious and that they will need to be reviewed before they can tell me if they will be fulfilled or not. It will take 2 business days before someone contacts me with the status.

Gee, I thought they wanted to make money. I will not be ordering from the Proactiv website again. I am not a reseller. I guess the company has a problem with resale of their products.

They treated me as if I was doing something nefarious.

Amazon sells Proactiv, maybe I give them a try.

Review about: Proactiv Plus Acne Treatment.

Review #940323 is a subjective opinion of a user.

PRODUCT OR SERVICE Proactiv Customer Care
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Deliver product or service ordered

Had an Experience with Proactiv?

Submit review

Comments is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

"I am an 18 year old girl with long, wavy, brown hair (can be seen in the picture). My hair tends to get a little frizzy but nothing to hard..." Read more
"I used lashboost for a total of 4 weeks.After about 1 1/2 weeks, I woke up to a stye on my eyelid..." Read more
"One day I was asked by my husband to call my credit card company & find out how much was owed, he also asked for the last 10 transactions. One..." Read more
"I tried this Proactiv 3-step system and it ruined my skin. Proactiv was the only products I was using, and I followed all the directions carefully and even tested it..." Read more
"Dear Alexandra (if it was truly you on the review you posted)... I'm sure that some of the bad reviews here are from people who were hoping to save some..." Read more
"Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie..." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more
"I put a couch and a love seat from them 5 years ago. Lightly used but I just noticed an arm on the couch and an arm on the love..." Read more