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Contact Princess Polly Customer Service

Princess Polly Phone Numbers and Emails

Toll-Free Number:

  • (800) 485-4000
    USA
Call customer service
Send Message

Customer Service:

  • +6 175 610 2516
    Australia

Princess Polly Emails:

Customer Service
Legal
Privacy Inquiries
enquiries@oaic.gov.au
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How to Contact Princess Polly?

Most Popular Number:

(800) 485-4000
USA
Total calls: 85 Issue resolved: 1 Last call: Jun 5, 2025
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PissedConsumer Reporter

Four helplines are active to contact the company agents for queries and concerns. People who want to contact Princess Polly customer service in Australia can dial +61-7-5610-2516 between 8:00 AM and 5:00 PM AEST from Monday to Friday. Those seeking assistance via text messages can use the Princess Polly number +61-482-093-958. This helpline is specified for customers in Australia only. Individuals in the USA can call +1-323-543-7376 to discuss their issues and concerns Monday through Friday between 9:00 AM and 3:00 PM PST. Lastly, Princess Polly's contact number, +1-323-673-2615, is active for text messages between 9:00 AM and 5:00 PM PST during working days.

Clients can reach out to Princess Polly customer support via three email addresses. Firstly, the email hi@princesspolly.com.au is available for any general inquiries that customers have about the company and its services. People with legal and privacy issues can consult the respective department using the Princess Polly email privacy@princesspolly.com. Those with other questions or queries can write to enquiries@oaic.gov.au during business hours. Benefiting from the Princess Polly chat option or submitting the form on the Contact Us page of the website are also options for seeking efficient assistance. Once the request is delivered, the business agent responds within office hours.

The company headquarters, Princess Polly Online Pty Ltd, is at Burleigh Heads, Queensland, Australia. Visiting this address is recommended for critical issues and concerns. Customers with general queries or those seeking to make returns can also use the mailing address Princess Polly Online Pty Ltd, PO BOX 5984, Gold Coast MC, QLD, 9726, Australia. The address for the Princess Polly location in the USA is Princess Polly Returns, 5026 Chino Hills Pkwy, Chino Hills, CA 91710. People in New Zealand can send a letter or visit Private Bag 208059, Highbrook, Auckland, NZ 2161, to relay their concerns to the Princess Polly customer service team in that office. If the matter is urgent, calling is the most feasible option.

Individuals can contact the company online by signing in to their registered account using the Princess Polly login credentials and submitting the form available in the Contact Us section. People with general queries and concerns can also browse the FAQs section to find solutions to common issues and benefit from those. Using the company website as a means to contact is the best alternative to the Princess Polly email for general questions and concerns. However, like the former, it rarely ensures a quick response and is comparatively less feasible than the Princess Polly number in urgent cases.

Princess Polly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Princess Polly is 8004854000. 93% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 20 seconds.

  • People call Princess Polly mainly because of return/ replace, product/ service, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Princess Polly Website:

Princess Polly Help Center:

Corporate Office Address:

Princess Polly Online Pty Ltd
Burleigh Heads, Queensland
Australia

Other Info (opening hours):

Other Location:

9255 W Sunset Blvd, Suite 1100,

West Hollywood, California 90069, US


Hours:

Monday - Friday: 8:00am - 5:00pm AEST


Return Mailing Addresses:

Princess Polly Online Pty Ltd

PO BOX 5984,

Gold Coast MC, QLD, 9726, Australia


Princess Polly

5026 Chino Hills Pkwy,

Chino Hills, CA 91710


Private Bag 208059,

Highbrook, Auckland, NZ 2161

More contact details

Princess Polly Rating Based on 4 Reviews

Rating details

3.8
more details
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Value for money

Rating stats

Rating trend

Summary of Princess Polly Customer Service Calls

91 TOTAL
CALLS
00:20 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Princess Polly?

Shipping and Delivery Question:

  • “Shipping”
  • “Delivery enquiry”
  • “Change shipping address before it ships 'n”

Return/ Replace Question:

  • “Exchange”
  • “Return”
  • “Returns”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I ordered something twice. I need to cancel the last order”

Product/ Service Question:

  • “Item came damaged”
  • “Defected dress”
  • “Order address change”

Payments and Charges Question:

  • “Store credit”
  • “Coupon”
  • “Charged for cancel order”

Cards Question:

  • “Gift card won't redeem”

Refund Question:

  • “Haven't received refund”

Request for Information Question:

  • “False updates”

Website/ Application Question:

  • “Address change for my current order. The website didn't change it”

Other Question:

  • “Order placed”
  • “Order number”
  • “In need”

Compare Princess Polly Customer Service To

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