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Contact Princess Polly Customer Service

How to Reach a Person at Princess Polly

Verified Contact Information

Toll-Free Number:

  • 1-800-485-4000
    USA
Call Now
Send Message

Customer Service:

  • 1-323-543-7376
    USA
  • +6 175 610 2516
    Australia
  • +6 148 209 3958
    For Text (Australia)

Customer Service:

hi@princesspolly.com.au

Legal:

privacy@princesspolly.com
Privacy Inquiries

Princess Polly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Princess Polly Phone Number
1 (800) 485-4000
Average Calls duration
20 seconds
Most Popular Princess Polly Email Address
hi@princesspolly.com.au
Issue Resolution Rate
Low (4% reported full resolution)
Contact Method Distribution
90% phone, 10% email
Common Reasons for Contact
Return/ replace, product/ service, shipping and delivery
View full overview

How to Contact Princess Polly?

Most Popular Number:

(800) 485-4000
USA
Total calls: 87 Issue resolved: 1 Last call: May 4, 2026

Four helplines are active to contact the company agents for queries and concerns. People who want to contact Princess Polly customer service in Australia can dial +61-7-5610-2516 between 8:00 AM and 5:00 PM AEST from Monday to Friday. Those seeking assistance via text messages can use the Princess Polly number +61-482-093-958. This helpline is specified for customers in Australia only. Individuals in the USA can call +1-323-543-7376 to discuss their issues and concerns Monday through Friday between 9:00 AM and 3:00 PM PST.

Clients can reach out to Princess Polly customer support via three email addresses. Firstly, the email hi@princesspolly.com.au is available for any general inquiries that customers have about the company and its services. People with legal and privacy issues can consult the respective department using the Princess Polly email privacy@princesspolly.com. Benefiting from the Princess Polly chat option or submitting the form on the Contact Us page of the website are also options for seeking efficient assistance. Once the request is delivered, the business agent responds within office hours.

The company headquarters, Princess Polly Online Pty Ltd, is at Burleigh Heads, Queensland, Australia. Visiting this address is recommended for critical issues and concerns. Customers with general queries or those seeking to make returns can also use the mailing address Princess Polly Online Pty Ltd, PO BOX 5984, Gold Coast MC, QLD, 9726, Australia. The address for the Princess Polly location in the USA is Princess Polly Returns, 5026 Chino Hills Pkwy, Chino Hills, CA 91710. People in New Zealand can send a letter or visit Private Bag 208059, Highbrook, Auckland, NZ 2161, to relay their concerns to the Princess Polly customer service team in that office. If the matter is urgent, calling is the most feasible option.

Individuals can contact the company online by signing in to their registered account using the Princess Polly login credentials and submitting the form available in the Contact Us section. People with general queries and concerns can also browse the FAQs section to find solutions to common issues and benefit from those. Using the company website as a means to contact is the best alternative to the Princess Polly email for general questions and concerns. However, like the former, it rarely ensures a quick response and is comparatively less feasible than the Princess Polly number in urgent cases.

PissedConsumer Club

Contact Information

Princess Polly Website:

Princess Polly Help Center:

Corporate Office Address:

Princess Polly Online Pty Ltd
Burleigh Heads, Queensland
Australia

Other Info (opening hours):

Other Location:

9255 W Sunset Blvd, Suite 1100,

West Hollywood, California 90069, US


Hours:

Monday - Friday: 8:00am - 5:00pm AEST


Return Mailing Addresses:

Princess Polly Online Pty Ltd

PO BOX 5984,

Gold Coast MC, QLD, 9726, Australia


Princess Polly

5026 Chino Hills Pkwy,

Chino Hills, CA 91710


Private Bag 208059,

Highbrook, Auckland, NZ 2161

More contact details

Summary of Princess Polly Customer Service Calls

93 TOTAL
CALLS
00:20 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Princess Polly?

Shipping and Delivery Question:

  • “Order not received”
  • “Shipping”
  • “Delivery enquiry”

Return/ Replace Question:

  • “Return”
  • “Exchange”
  • “Returns”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I ordered something twice. I need to cancel the last order”

Product/ Service Question:

  • “Item came damaged”
  • “Defected dress”
  • “Order address change”

Payments and Charges Question:

  • “Store credit”
  • “Coupon”
  • “Charged for cancel order”

Cards Question:

  • “Gift card won't redeem”

Refund Question:

  • “Haven't received refund”

Request for Information Question:

  • “False updates”

Website/ Application Question:

  • “Address change for my current order. The website didn't change it”

Other Question:

  • “Order placed”
  • “Order number”
  • “In need”

Compare Princess Polly Customer Service To

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