Contact Primelending Customer Service
Primelending Phone Numbers and Emails
Toll-Free Number:
-
(800) 317-7463
Contact Information
Primelending Website:
Primelending Help Center:
Corporate Office Address:
PrimeLending Corporate Offices
18111 Preston Road, Suite 900
Dallas,
Texas
75252
United States
Summary of Primelending Customer Service Calls
199
TOTAL
CALLS
CALLS
02:00
AVG CALL
DURATION
DURATION
14%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Primelending?
Payments and Charges Question:
- “Payment”
- “Make a payment”
- “Billpay”
Product/ Service Question:
- “Loan”
- “I can't find my loan transfer”
- “Loan pay off”
Request for Information Question:
- “Verify home inspection request”
- “About my loan”
- “Checking on refinance”
Account Question:
- “Reset of my log in network”
- “I need info on my escrow account.”
- “Balance”
Employment Question:
- “I was not upset so not sure how this got to you I was trying to get HR payroll for my w2”
- “W2”
- “Job loss after COVID-19”
Staff Question:
- “Service account”
- “Services provided”
- “Poor customer service”
Website/ Application Question:
- “To hurry y'all up on my damn application”
Return/ Replace Question:
- “Returned payment”
- “Returned check”
Other Question:
- “Pay mortgage”
- “Tax papers”
- “Escrow”
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Primelending