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Updated by user Dec 06, 2021

NO RESOLVE AFTER 35 DAYS. A 104 YEAR OLD WOMAN ON HOSPICE, IS STILL WAITING FOR DELIVERY OF HER MOST PRECIOUS FURNITINGS AND MEMORABELIA, WHICH IS ALL SHE HAS LEFT AT THIS END OF LIFE!

Original review updated by user Dec 06, 2021

Bill of Lading Number (Job #): CC394103 . Expedite Authority Inc of GA - Hauler, and Priceline Logistics of FL - Broker

Pickup Date: 10/30/2021

Delivery Date: NOT DELIVERED AS OF DEC.

6th, 2021

Incident Description

Pickup and delivery of personal furniture and items from San Diego, CA to Cottonwood, AZ.

Miscommunication and non-delivery of personal furniture. Non-disclosure of where furniture and personal items are being held. Our mother is 104 years old, in October we had to relocate her into Assisted Living in AZ. She arrived in AZ on October 28th.

We were first told that Expedite Authority could do same or next day delivery, then they couldn't even pick up her furniture and personal items until the 30th,we were never notified at time of pick up when the delivery would be made and kept calling them repeatedly to get that information. Then we could not get through by phone and had others call on our behalf with the same poor results. Meanwhile our 104 year old Mother has been left sitting in a half furnished apartment with unfamiliar furnishings, creating such anxiety she has needed an anti-anxiety med to get her through the days, constantly asking when her furniture will arrive and stating she could be dead before she ever sees it again. The company just keeps repeating that we will be called when the furniture is in route...

that happened once about 2 weeks back and they never notified us the driver had been rerouted and they didn't know when her things could be delivered.

The only other thing they told us is that her things are in a warehouse somewhere in California but won't disclose where or who to contact to make alternate arrangements. My Mom truly may not live to ever see her beautiful antiques and memorabilia of her life, more comforting memories than physical items at this end of life.

SHAME ON YOU!

User's recommendation: Don't do it with either of these companies!!!

Monetary Loss: $20000.

Preferred solution: Deliver product or service ordered.

Priceline Logistics Cons: Customer service, Product service, Multiple bad reviews in multiple locations, Poor communication.

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