Skip to content

Contact PRESTO Card Customer Service

How to Reach a Person at PRESTO Card

Verified Contact Information

Toll-Free Number:

  • 1-877-378-6123
Call Now
Send Message

Customer Service:

  • 1-800-855-0511
  • +1 905 225 1534
    From Outside Canada/United States
  • +1 905 322 2334

Legal:

  • +1 416 202 5941
    Privacy Inquiries
  • +1 416 202 7382
    Privacy Inquiries

Sales/ Reservations:

  • 1-888-470-1761

Accessibility:

accessibility@metrolinx.com

Customer Service:

info@prestocard.ca

Sales/ Reservations:

presto_sales@metrolinx.com

PRESTO Card Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PRESTO Card Phone Number
+1 905 225 1534
Average Calls duration
1 minute
Most Popular PRESTO Card Email Address
info@prestocard.ca
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
69% phone, 31% email
Common Reasons for Contact
Cards, request for information, payments and charges
View full overview

How to Contact PRESTO Card?

Most Popular Number:

(877) 378-6123

Presto Card phone number for toll-free calls is (877) 378-6123. If you are calling from outside Canada or the United States, dial (905) 225-1534. Call the company to speak with a support representative about loading funds, report a stolen, lost, or damaged card, address issues with card activation, and get assistance with other questions.

Presto Card email address for general inquiries is info@prestocard.ca. If you need to get in touch with the sales department, drop a line at presto_sales@metrolinx.com. If your issue is not urgent, you can also sned it to the support team via the company’s website.
Customers who have issues navigating the Presto Card website should send their report to accessibility@metrolinx.com.

The company’s head office is located in Toronto. Presto Card headquarters is Metrolinx, 277 Front Street West, Toronto, Ontario M5V 2X4, Canada. Along with calling and emailing you can contact the company offline by directing your correspondence right to the corporate headquarters.

Presto Card customer service department operates Monday through Friday from 6 am to 10 pm. On weekends, the support agents are available from 9 am to 9 pm. The support team can also be reached on holidays between 9 am and 5 pm.

Presto Card website has an option of contacting the support team via an online form and live chat. To use these options follow the “Contact Us” link and then choose the option you prefer. Please note that contacting the company via email and web form is not recommended for urgent inquiries. All email inquiries are addressed within 2-4 business days.

PissedConsumer Club

Contact Information

PRESTO Card Website:

PRESTO Card Help Center:

Corporate Office Address:

Metrolinx
277 Front Street West
Toronto, Ontario M5V 2X4
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 10:00pm

Saturday - Sunday: 9:00am - 9:00pm

Holidays: 9:00am - 5:00pm


Mailing Address:

P.O. Box 730, St. Catharines Main

St. Catharines, ON

L2R 6Y6 Canada

More contact details

Summary of PRESTO Card Customer Service Calls

18 TOTAL
CALLS
01:13 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PRESTO Card?

Cards Question:

  • “My presto card is not working”
  • “Put money on card but it’s not on it”
  • “I lost my card”

Request for Information Question:

  • “Request for monthly pass receipt to be resent”
  • “Inquiry about bus transfer using presto card”

Payments and Charges Question:

  • “For payment”
  • “For online payment to presto”

Account Question:

  • “Check balance”

Other Question:

  • “I am.a crossing Guard at St clair and Barthurst”
  • “Issue with my bus pass”

Compare PRESTO Card Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about PRESTO Card? What happened? What can we help you with?
Submit review Don't show this popup