Mentor, Ohio
1 comment
Not resolved

We purchased the Premier bath after her motorcycle accident; she was t-boned by a drunk driver. It was installed in November of 2014. We were told our hot water tank was big enough to handle the needs of the tub. That turned out to be not true. Premier did try to solve that problem. Since November of 2014, we not have the caulk wearing out, the faucet is starting to show signs of leaking and now we are told warranty is no longer on our unit. For 15 grand, it still should be.

We live in North East Ohio. Our sales guy was named “ Smitty”. We were told our hot water tank would be big enough, it was not. We were told about a warranty that did not exist. If you live in North East Ohio, do not buy a Premier tub!!. It is way overpriced. Also, the sales guy is dishonest. We now can't open bathroom window because the tub was not measured correctly.

Thankfully, she is recovering well from the accident. The tub is ok but not worth 15 grand. It was a big mistake on our part. I’m including photos.

Review about: Premier Care In Bathing Walk In Tub.

I didn't like: Deceptive presentation, Cost.

Review #822720 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $14000
Preferred solution Price reduction

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sherry57
Las Cruces, New Mexico, United States #1176835

If you read the fine print shown during the commercials, it states a down payment of 9.9% is required, which is one third the price of the tub then, on top of that monthly payments of $150 for 120 months......that alone is $18,000!

For a tub!! You can do your whole bathroom for that, including a walk in shower.

I don't see how this company isn't reported to the BBB for ripping people off.READ the small print before signing anything!

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