Skip to content
Write review For Business
  • Login

Contact prAna Customer Service

prAna Phone Numbers and Emails

Toll-Free Number:

  • (866) 915-6457
Call customer service
Send Message

Accessibility:

  • (800) 622-6953

Legal:

  • (503) 985-4012
    DMCA Inquiries
  • (866) 482-1422
    Privacy Inquiries

prAna Emails:

Business Sales
Partnership
Customer Service
Influencer program
Legal
DMCA Inquiries, Privacy Inquiries, Privacy Inquiries
Is this your business?

How to Contact prAna?

Most Popular Number:

(866) 915-6457
Total calls: 18 Issues resolved: 2 Last call: Jan 22, 2024
author avatar
PissedConsumer Reporter

The prAna customer service phone number is 1-866-915-6457. You can use this helpline to discuss your inquiry with the customer care advisor, learn more about the company and its services, and request product care advice. You can also call support for information about the availability, price, and size of the item you are interested in. To check the contact info of a specific company’s store, visit the official website and click the Find a Store button in the Shop section at the bottom of the homepage. The prAna phone number for website accessibility feedback is 1-800-622-6953. For questions regarding the Data Protection and Privacy Policy, dial 1-866-482-1422.

The prAna email for customer service inquiries is pranacustomerservice@prana.com. You can send your feedback, complaints, and suggestions to this address for the customer care team to handle. Alternatively, you can complete a Customer Support Form on the Contact Us page of the prAna website. If you are interested in the company’s partnership programs, send an information request to CJ_prana@cj.com for details. To learn more about the Influencer Program, write to influencer@prana.com. You can also discuss partnership opportunities with the company’s representatives at ecommerce@prana.com. The prAna contact email for Privacy Policy inquiries is privacy-prana@prana.com. The Data Protection requests can be sent to privacy@columbia.com.

The prAna headquarters mailing address is prAna, 3209 Lionshead Avenue, Carlsbad, California 92010, United States. The company’s official representatives at this office are ready to deal with the documentation and official correspondence. The same prAna address can be used to reach customer support with your concerns, complaints, and suggestions. The returns and refund requests can also be sent to this prAna corporate office for consideration. To discuss the DMCA inquiries, write to prAna, DMCA Inquiries, 14375 NW Science Park Drive, Portland, OR 97229, United States.
To check the company’s stores near you, visit the official website, scroll the homepage to the Shop section, and select the Find a Store option.

The prAna hours for phone support are Monday to Thursday from 6:30 a.m. to 4 p.m. and Friday between 8 a.m. and 12 p.m. PST. Note that the helplines may be closed for lunch between 11 a.m. and 11:30 a.m. PST. You can also chat with the prAna customer service expert via the company’s website during these business hours. If you experience difficulties accessing the site, you can report the problem by phone Monday to Friday from 5 a.m. to 8 p.m. PST.
To check the specific store’s hours, visit the site, select the Find a Store option at the bottom of the homepage, and click the Explore button.

prAna Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call prAna is 8669156457. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Monday, while the shortest are on Thursday.

  • People call prAna mainly because of return/ replace, activation/ cancellation, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

prAna Website:

prAna Help Center:

Corporate Office Address:

prAna
3209 Lionshead Avenue
Carlsbad, California 92010
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 7:00am - 4:00pm (PST)

Friday: 7:00am - 1:00pm (PST)


Mailing Address:

DMCA Inquiries

14375 NW Science Park Drive,

Portland, OR 97229


Other Locations:
Portland
prAna Portland

635 NW 23rd Avenue,

Portland, Oregon 97210, USA


Boulder
prAna Boulder

1147 Pearl Street,

Boulder, Colorado 80302, USA


Denver

prAna Denver

105 Fillmore Street,

Denver, Colorado 80206, USA

More contact details

Fax:

+1 (503) 985-5012

prAna Rating Based on 2 Reviews

Rating details

1.9
more details
Website
Customer service
Value for money
Location

Rating stats

Rating trend

Summary of prAna Customer Service Calls

18 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call prAna?

Return/ Replace Question:

  • “Exchange”
  • “Return shipping label”
  • “Return”

Shipping and Delivery Question:

  • “Orders not received”
  • “Items never received”

Request for Information Question:

  • “Question about products”

Product/ Service Question:

  • “Defective pants”

Activation/ Cancellation Question:

  • “Cancel order”

Other Question:

  • “Clarification”
  • “Repair”
  • “Pricing”

Compare prAna Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Vuori
stars-rating-fill
2.8 out of 5
Write a review
Do you have something to say about prAna? What happened? What can we help you with?
Submit review Don't show this popup