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Contact prAna Customer Service

How to Reach a Person at prAna

Verified Contact Information

Toll-Free Number:

  • 1-866-915-6457
Call Now
Send Message

Accessibility:

  • 1-800-622-6953

Legal:

  • 1-503-985-4012
    DMCA Inquiries
  • 1-866-482-1422
    Privacy Inquiries

Customer Service:

pranacustomerservice@prana.com
influencer@prana.com
Influencer program
ecommerce@prana.com
pranapreference@prana.com

Business Sales:

cj_prana@cj.com
Partnership

Legal:

dmca@columbia.com
DMCA Inquiries
privacy-prana@prana.com
Privacy Inquiries
privacy@columbia.com
Privacy Inquiries

prAna Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular prAna Phone Number
1 (866) 915-6457
Average Calls duration
1 minute
Most Popular prAna Email Address
influencer@prana.com
Issue Resolution Rate
Low (18% reported full resolution)
Contact Method Distribution
90% phone, 10% email
Common Reasons for Contact
Return/ replace, request for information, shipping and delivery
View full overview

How to Contact prAna?

The prAna customer service phone number is 1-866-915-6457. You can use this helpline to discuss your inquiry with the customer care advisor, learn more about the company and its services, and request product care advice. You can also call support for information about the availability, price, and size of the item you are interested in. To check the contact info of a specific company’s store, visit the official website and click the Find a Store button in the Shop section at the bottom of the homepage. The prAna phone number for website accessibility feedback is 1-800-622-6953. For questions regarding the Data Protection and Privacy Policy, dial 1-866-482-1422.

The prAna email for customer service inquiries is pranacustomerservice@prana.com. You can send your feedback, complaints, and suggestions to this address for the customer care team to handle. Alternatively, you can complete a Customer Support Form on the Contact Us page of the prAna website. If you are interested in the company’s partnership programs, send an information request to CJ_prana@cj.com for details. To learn more about the Influencer Program, write to influencer@prana.com. You can also discuss partnership opportunities with the company’s representatives at ecommerce@prana.com. The prAna contact email for Privacy Policy inquiries is privacy-prana@prana.com. The Data Protection requests can be sent to privacy@columbia.com.

The prAna headquarters mailing address is prAna, 3209 Lionshead Avenue, Carlsbad, California 92010, United States. The company’s official representatives at this office are ready to deal with the documentation and official correspondence. The same prAna address can be used to reach customer support with your concerns, complaints, and suggestions. The returns and refund requests can also be sent to this prAna corporate office for consideration. To discuss the DMCA inquiries, write to prAna, DMCA Inquiries, 14375 NW Science Park Drive, Portland, OR 97229, United States.
To check the company’s stores near you, visit the official website, scroll the homepage to the Shop section, and select the Find a Store option.

The prAna hours for phone support are Monday to Thursday from 6:30 a.m. to 4 p.m. and Friday between 8 a.m. and 12 p.m. PST. Note that the helplines may be closed for lunch between 11 a.m. and 11:30 a.m. PST. You can also chat with the prAna customer service expert via the company’s website during these business hours. If you experience difficulties accessing the site, you can report the problem by phone Monday to Friday from 5 a.m. to 8 p.m. PST.
To check the specific store’s hours, visit the site, select the Find a Store option at the bottom of the homepage, and click the Explore button.

PissedConsumer Club

Contact Information

prAna Website:

prAna Help Center:

Corporate Office Address:

prAna
3209 Lionshead Avenue
Carlsbad, California 92010
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 7:00am - 4:00pm (PST)

Friday: 7:00am - 1:00pm (PST)


Mailing Address:

DMCA Inquiries

14375 NW Science Park Drive,

Portland, OR 97229


Other Locations:
Portland
prAna Portland

635 NW 23rd Avenue,

Portland, Oregon 97210, USA


Boulder
prAna Boulder

1147 Pearl Street,

Boulder, Colorado 80302, USA


Denver

prAna Denver

105 Fillmore Street,

Denver, Colorado 80206, USA

More contact details

Fax:

+1 (503) 985-5012

Why Customers Call prAna?

Top Reasons of Customers Calls

  • Return/ Replace 33%
  • Shipping and Delivery 20%
  • Request for Information 20%
  • Product/ Service 13%
  • Activation/ Cancellation 7%
  • Payments and Charges 7%

Return/ Replace

33%
  • "Exchange"
  • "Return shipping label"
  • "Return"

Shipping and Delivery

20%
  • "Orders not received"
  • "Items never received"

Request for Information

20%
  • "Speak with someone"
  • "Clarification"
  • "Question about products"

Product/ Service

13%
  • "Defective pants"
  • "Repair"

Activation/ Cancellation

7%
  • "Cancel order"

Payments and Charges

7%
  • "Pricing"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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