Contact PRA Group Customer Service

Those who prefer written communication over calling can use one of the following PRA Group email addresses available on the official website. To contact the investor relations department, email ir@pragroup.com. For privacy-related concerns, submit your request to the respective agent via email at communications@pragroup.com or pracustomercare@portfoliorecovery.com. Users can also submit similar requests to b2bprivacyrequest@pragroup.com during the PRA Group hours. To share specific issues or complaints with the corporate office, email careers@pragroup.com. Lastly, businessdevelopment@pragroup.com is the email address available for portfolio purchases and relevant queries.

PRA Group’s corporate office is located in Virginia. Users seeking to consult it via mail or in person can do so at 150 Corporate Boulevard, Norfolk, Virginia 23502, United States. Upon arrival, they must schedule an appointment with the relevant department by phone or online. In contrast, when sending written correspondence to the PRA Group address, it is essential to include all necessary details to support your claim and ensure better service.

PRA Group’s hours of operation on weekdays are from 8:00 AM to 5:00 PM. On weekends, the company offices are closed, and in-person consultations are not available. However, users seeking to relay their queries and complaints can do so via email and wait for a follow-up on the next business day. In general cases, it is best to consult the self-help information on the company’s official website.

To reach the corporate support team online, open the company's official website in your browser and click Contact Us on the homepage. That will take you to a new page with details of the company's offices across several regions, along with their official helplines and contact emails. Select one of these based on your preferred location or department, and reach out during PRA Group hours. Clients can also connect with business representatives on Facebook, Instagram, LinkedIn, and X for information and updates through links available on the official website.