Poundex Phone Numbers and Emails

Toll-Free Number:

  • (800) 437-8838
    Toll Free
Send Message

Office:

  • (909) 444-5878
    City of Industry, CA

Poundex Emails:

Customer Service
Sales/ Reservations
Is this your business?

Poundex Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call Poundex is 8004378838. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 21 seconds.

  • People call Poundex mainly because of return/ replace, product/ service, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Poundex Website:

Poundex Help Center:

Corporate Office Address:

Poundex Associates Corp.
21490 Baker Parkway
City Of Industry, California 91789
United States

Fax:

1(909)444-5898

Poundex Rating Based on 5 Reviews

Rating details

3.4
more details
Reliability
Customer service
Diversity of Products or Services
Value for money

Rating stats

Rating trend

Summary of Poundex Customer Service Calls

43 TOTAL
CALLS
00:21 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Poundex?

Return/ Replace Question:

  • “Replacement part”
  • “I placed a return that you have received and I still have not been gaven my money back.”
  • “Replacement furniture”

Product/ Service Question:

  • “Defective piece”
  • “Damaged item”
  • “Received bad product”

Shipping and Delivery Question:

  • “Change shipping to inside home.”
  • “Bolt size inquiries”
  • “Furniture delivered at wrong location”

Refund Question:

  • “Refund”

Request for Information Question:

  • “Question on a sectional”

Other Question:

  • “Having problems with sofa legs”
  • “Cleaning”
  • “Um sofa”

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