Pottery Barn - Customer Service can't Cancel Online orders!!

98 of 428 Pottery Barn reviews

12/26 I ordered sheet set from Pottery Barn's online site using a gift card and CC.When the order was placed items showed in STOCK, but in the cart showed available shipping was 1/8/2016 then I recieved an email stating my items were BACK-ORDERED and won't be able to ship until 1/12/2016!

I checked every where on the WEBSITE for the cancel button, because I could easily drive over to Tampa to an ACTUAL store to buy my stuff, but there was no CANCEL Order button or Link to click on forcing you to call CUstomer Service 888-779-5176. I spoke to Roy who advised he can't actually cancel the order, he has to send an email request to have the items cancelled!! REALLY? Then there are no SUPERVISORS to speak to, because ROY works from home.

I hate this site!!!This was my 1st and last Experience with POTTERY BARN!!!

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Lack of communication
    • Customer service
    • Website no cancel option

Reason of review:
Order processing issue
Product or service
Pb Essential Sheet Set
Review category
Furniture and Decor
review #760277

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98 of 428 Pottery Barn reviews

Apr 17, 2016 #1146086

The shopping cart picture showed estimated SHIPPING of 1/8 and the email showed DELIVERY of 1/12. It takes a few days for UPS to deliver stuff so not sure what your problem is. The store wouldn't have carried the blue sheets anyways, so online would be your only option.

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