Brooklyn, New York
0 comments
Not resolved

I bought my ShopKeep POS system/peripherals through them.From the start, they didn't include a cable (mini USB charger ) to keep my iPad running.

Related: SHOPKEEP POS SYSTEM - HUGE LEARNING CURVE - WONT LET ME CANCEL CONTRACT

Then told me I can get it anywhere (e.g. Best Buy) and brushed it off. The more major issues stem from their contract between my company and vantiv -- a merchant services company. I got hit up with nearly $300 in PCI Compliance fees that were either stated costing $0.00 on my contract, or never ever disclosed to me when revising my contract at the end of April 2016.

When seeking resolution, I have been given the runaround saying that this is a vantiv issue.vantiv meanwhile states that POS Nation is the "farmer" and that vantiv is the "tractor", The only solution that they have offered is cancellation of the contract without penalty -- without penalty except the nearly $300 that I am now out.

I liked: Initial customer service.

I didn't like: Poorly written contracts and refusal to address issues.

Review #889223 is a subjective opinion of a user.

1.8
Usability
Price Affordability
Value for money
Style and Design
Billing Practices
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Website
Privacy and Data Security
PRODUCT OR SERVICE Shopkeep Pos System
Reason of Review / Monetary Loss Not as described / $298
Preferred solution Full refund

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