POS Nation - From the start, many errors. Responsive, but no resolution.

3 of 14 POS Nation reviews

I bought my ShopKeep POS system/peripherals through them.From the start, they didn't include a cable (mini USB charger ) to keep my iPad running.

Then told me I can get it anywhere (e.g. Best Buy) and brushed it off. The more major issues stem from their contract between my company and vantiv -- a merchant services company. I got hit up with nearly $300 in PCI Compliance fees that were either stated costing $0.00 on my contract, or never ever disclosed to me when revising my contract at the end of April 2016.

When seeking resolution, I have been given the runaround saying that this is a vantiv issue.vantiv meanwhile states that POS Nation is the "farmer" and that vantiv is the "tractor", The only solution that they have offered is cancellation of the contract without penalty -- without penalty except the nearly $300 that I am now out.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Value for money
Price Affordability
Privacy and Data Security
Diversity of Products or Services
Product or Service Quality
Billing Practices
Customer service
Style and Design

  • What I liked
    • Initial customer service
  • What I disliked
    • Poorly written contracts and refusal to address issues

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
review #889223

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3 of 14 POS Nation reviews

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