Brooklyn, New York
0 comments
Not resolved

I bought my ShopKeep POS system/peripherals through them.From the start, they didn't include a cable (mini USB charger ) to keep my iPad running.

Then told me I can get it anywhere (e.g. Best Buy) and brushed it off. The more major issues stem from their contract between my company and vantiv -- a merchant services company. I got hit up with nearly $300 in PCI Compliance fees that were either stated costing $0.00 on my contract, or never ever disclosed to me when revising my contract at the end of April 2016.

When seeking resolution, I have been given the runaround saying that this is a vantiv issue.vantiv meanwhile states that POS Nation is the "farmer" and that vantiv is the "tractor", The only solution that they have offered is cancellation of the contract without penalty -- without penalty except the nearly $300 that I am now out.

I liked: Initial customer service.

I didn't like: Poorly written contracts and refusal to address issues.

Review #889223 is a subjective opinion of a user.

1.8
Privacy and Data Security
Style and Design
Exchange, Refund and Cancellation Policy
Price Affordability
Usability
Diversity of Products or Services
Billing Practices
Website
Customer service
Value for money
Product or Service Quality
PRODUCT OR SERVICE Shopkeep Pos System
Reason of Review / Monetary Loss Not as described / $298
Preferred solution Full refund

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