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Contact Portland General Electric Customer Service

How to Reach a Person at Portland General Electric

Verified Contact Information

Toll-Free Number:

  • 1-800-542-8818
Call Now

Customer Service:

  • 1-503-228-6322

Emergency/ Hotline:

  • 1-800-722-9287
    Energy Expert Hotline
  • 1-503-736-5460
    Tree Trimming
  • 1-503-464-7777
  • 1-800-544-1795

Report Fraud:

  • 1-800-962-8184

Complaints/ Feedback:

  • 1-866-384-4277
    24-hour confidential
  • 1-503-464-7091

General Info:

  • 1-503-464-8599
    Community Affairs
  • 1-800-735-2900
    Deaf and Hard of Hearing Phone Line
  • 1-503-464-7694
    Economic Development
  • 1-866-377-0411
    Electricity Service Suppliers
  • 1-800-235-0578
    Free Smart Thermostat Program
  • 1-503-246-6699
    Locate Underground Wires
  • 1-800-332-2344
    Locate Underground Wires
  • 1-503-323-6700
    New Construction and Inspection

Headquarters:

  • 1-503-464-8000

Jobs/ Career:

  • 1-503-464-7250

Media:

  • 1-503-464-8949
  • 1-503-464-8444

Customer Service:

customer.service@pgn.com
Send Message

Portland General Electric Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Portland General Electric Phone Number
1 (800) 542-8818
Average Calls duration
1 minute
Most Popular Portland General Electric Email Address
customer.service@pgn.com
Issue Resolution Rate
Medium (50% reported full resolution)
Contact Method Distribution
79% phone, 21% email
Common Reasons for Contact
Staff, activation/ cancellation, payments and charges
View full overview

How to Contact Portland General Electric?

Most Popular Number:

(800) 542-8818
Total calls: 14 Issue resolved: 1 Last call: Jun 4, 2026

There are multiple Portland General Electric phone numbers active for different purposes. The toll-free helpline, 1-800-542-8818, is published for general issues and complaints. Those seeking information and assistance from the customer service team can dial 1-503-228-6322 between business hours. To contact for urgent matters, 1-800-722-9287 is the energy expert hotline. The Portland General Electric support number, 1-503-736-5460, is active for urgent requests regarding tree trimming. Users can also call 1-503-464-7777 or 1-800-544-1795 for similar purposes 24/7. To report fraud or scam, contact Portland General Electric customer service at 1-800-962-8184. Those seeking to relay confidential complaints and feedback can use 1-866-384-4277 to call or message the relevant department. The number 1-503-464-7091 is also active for similar purposes. For general information about community affairs, call 1-503-464-8599 during Portland General Electric's hours. The number, 1-800-735-2900, is a deaf, hard-of-hearing phone line for similar requests. Consumers with inquiries about economic development can contact 1-503-464-7694 for efficient responses. To consult the electricity service suppliers for information and assistance, 1-866-377-0411 is the phone number. The company has also published the helpline, 1-800-235-0578, for users seeking to learn about free smart thermostat programs. To seek Portland General Electric's help locating underground wires, call 1-503-246-6699 or 1-800-332-2344 between business hours. Those requesting new construction and inspection services can contact the relevant agent at 1-503-323-6700. Users with complex issues and complaints can consult the Portland General Electric headquarters at 1-503-464-8000 for appointments and assistance. For questions about jobs and career opportunities in the company, 1-503-464-7250 is the helpline. Lastly, the Portland General Electric contact numbers, 1-503-464-8949 and 1-503-464-8444, are active for media-related inquiries. Clients can also call the business agents for information about staff, activation, cancellation, payments, and charges.

Unlike the published helplines, a single email address, customer.service@pgn.com, can contact the Portland General Electric office for all issues and concerns. Since that is currently the only published email, a high request volume can sometimes cause delays in addressing the problem. That makes it less ideal than the Portland General Electric phone number for urgent matters. Users seeking to discuss a confidential or sensitive issue must also not consider it to contact. In such cases, consulting the Portland General Electric address by letter or in person is best.

Users reluctant to discuss their issues and concerns online can consult the Portland General Electric corporate office by letter or in person for better assistance. The address for the company headquarters is Portland General Electric Co., PO Box 4438 121 SW Salmon St., Portland, Oregon 97208, United States. When consulting a specific company department, booking an appointment with the relevant agent over the phone is always best. Those visiting without an appointment can arrive between the Portland General Electric hours of customer service for efficient assistance.

The company has specified its customer service hours between 7:00 AM and 7:00 PM, Monday through Friday. During these times, Portland General Electric support efficiently assists users in more than 200 languages and ensures their issues do not remain unresolved. Those reporting emergencies can contact Portland General Electric customer service 24/7 for efficient assistance.

For online consultation, visit the Portland General Electric website and click Help on the homepage to be directed to the relevant options. Users seeking general information about billing, claims, emergencies, and power outages can find several methods to contact the respective departments. Users can also download the company application through the links on the same page or follow Portland General Electric's support on social media platforms like Facebook, X, LinkedIn, and Instagram for updates and efficient assistance.

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Contact Information

Portland General Electric Website:

Portland General Electric Help Center:

Corporate Office Address:

Portland General Electric Co.
P.O. Box 4438 121 SW Salmon St.
Portland, Oregon 97208
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7 a.m. - 7 p.m.

More contact details

Fax:

+1503-464-2951

Summary of Portland General Electric Customer Service Calls

22 TOTAL
CALLS
01:05 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Portland General Electric?

Payments and Charges Question:

  • “Pay bill”
  • “May I pay my monthly equal payment amount by credit card?”
  • “Billing problem”

Staff Question:

  • “Tree service”
  • “New service”
  • “To shut service off October 3rd 2023”

Request for Information Question:

  • “How much for installation”

Activation/ Cancellation Question:

  • “Cancel service”

Other Question:

  • “Need p0wer on just moved in”
  • “Shut off”
  • “They are going to shut our electricity off”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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