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2.9

Long story short, after the buy out Portillos started up surveys at the bottom of your receipt for a free large fry with next purchase. I have honestly rated their service in an unbiased level whenever I get them.

However this most recent visit in which I used the coupon with my order I didnt get a receipt. I didnt notice till I was back at home opening the food I picked up from drive thru. I contacted corporate customer service through their website about this issue. I felt like I was purposely not given a receipt because the survey was on it and their employees didnt want me to do another one for another free fry.

It is NOT ok to NOT give a customer their receipt. Dont offer the survey if you dont want people using it. Customer service responded with a simple sorry email in which I responded to. Weeks later I followed up, still no response.

Then I emailed AGAIN with a sorry for a delay in your response email, saying they will enforce and review the process with their employees at that store. No wonder staff service has gone downhill, corporate cant get it together themselves. They are so luck *** Portillo developed the brand the way he did and people love the ORIGINAL food.

The food has changed since the buy out, but I still loved the food. If Portillos doesnt value customers, why keep putting $$ in their pockets??

Reason of review: Poor customer service.

Monetary Loss: $5.

Preferred solution: Let the company propose a solution.

Location: Hanover Park, Illinois

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