Contact POP MART Customer Service
POP MART Phone Numbers and Emails
Customer Service:
-
+861 381 035 4609
POP MART Emails:
POP MART Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call POP MART is 8613810354609.
The longest wait times are on Thursday, while the shortest are on Sunday.
Be prepared for the call as POP MART may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call POP MART is 8613810354609.
The longest wait times are on Thursday, while the shortest are on Sunday.
Be prepared for the call as POP MART may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
People call POP MART mainly because of request for information, product/ service, shipping and delivery.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact POP MART is us@popmart.com. 36% of customers use this email address to address their issues and concerns.
Contact Information
POP MART Website:
POP MART Help Center:
Corporate Office Address:
Summary of POP MART Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call POP MART?
Shipping and Delivery Question:
- “Delivery”
- “Shipping says calculating and won't let me check out”
- “Wrong shipping address”
Request for Information Question:
- “Having issues with checking out”
- “Want to know who the local courier for my package”
- “Questions about order”
Product/ Service Question:
- “Error in the site”
- “Order fail”
- “Pop mart machine inventory and option on screen off”
Return/ Replace Question:
- “Change address on order”
- “Received incorrect item”
- “I need to change my shipping address on my order that I just placed.”
Payments and Charges Question:
- “Took my money and still says payment needed”
- “Machine took my money but the merch got stuck”
- “Charged extra”
Website/ Application Question:
- “Can't pay the order online”
- “Y’all’s app did not work”
- “App not working”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel a order”
- “I’m trying to cancel two of my orders please”
Account Question:
- “Blocked account when ordering”
- “I need to recover my account”
Refund Question:
- “I didn’t receive my order.and I want refund”
- “Hii I tried purchasing roly poly kitty plush from a pop mark vending machine 510 in Oakridge mall San Jose CA $24.05 I didn’t receive my item or my refund”
Employment Question:
- “I need a copy of my W2”
Staff Question:
- Poor Customer Service / Bad Service
Other Question:
- “Check if order went through”
- “Restock”
- “Machine”
Compare POP MART Customer Service To
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