PoolSupplies Phone Numbers and Emails

Toll-Free Number:

  • (800) 356-3025

Customer Service:

  • (800) 356-3025
  • (716) 773-7500

Jobs/ Career:

  • (716) 773-8020

PoolSupplies Emails:

Customer Service
Jobs/ Career
Privacy Inquiries

PoolSupplies Contact Information

PoolSupplies Website:

PoolSupplies Online Chat:

Corporate Office Address:

574 Main Street
Tonawanda, New York 14150
United States

Other Info (opening hours):

Monday-Friday: 9:00am - 4:30pm EST.

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PoolSupplies Rating Based on 4 Reviews

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PoolSupplies Return Policy
Pool specialists available 7 days a week. All return requests must be made within 30 days of purchase. Not all items may be returned. Chemicals, custom orders, special orders, unpackaged solar covers and unfolded liners are non-returnable. The item The Customer wish to return must be unopened, clean and in resalable condition. Without this number PoolSupplies will not accept The User's package and it will be returned to The User of company services The item must be clean and in resalable condition. Original shipping and handling costs will not be refunded. The customer is responsible for all return shipping costs. The Customer can refuse the package and contact www.poolsupplies.com immediately about the delivery. If The User's freight shipment arrives and there is visible damage/peices missing, please mark the damage/ peice count on the bill of lading and call Website to discuss the situation.
To read more: https://www.poolsupplies.com/page/returns-policy
PoolSupplies Terms of Service
Pool specialists available 7 days a week. www.poolsupplies.com normally ship by FedEx Home Delivery. However, FedEx has maximum size and weight limitations. Where the items exceed FedEx limitations, PoolSupplies will ship by common carrier. FedEx will generally leave The Client's package at The Customer's doorstep without a signature. For common carrier deliveries, only curbside delivery service is provided and a signature is required. Any applicable shipping/freight charges will be automatically calculated when The Client place The Customer's order. Most orders are shipped within 24 hours. However, the actual delivery time may depend on how the product is shipped, if the product is back-ordered, if The Client's order is placed during a holiday period, or due to weather conditions. The Company cannot guarantee an exact date of delivery. Despite PoolSupplies's' best efforts, items are sometimes out of stock.
To read more: https://www.poolsupplies.com/page/terms-of-sale
PoolSupplies Privacy Policy
Pool specialists available 7 days a week. This Statement discloses the privacy practices for www.poolsupplies.com. Website have designed poolsupplies.com so that no personal identifying information is displayed online or accessible to the general public. The User can browse PoolSupplies's' Website without letting PoolSupplies know who The Client are. While PoolSupplies use encryption to protect sensitive information transmitted by Company's customers, The Company also protect The User's information offline. PoolSupplies's' server, which stores customers' personal information, is kept in a secure environment and no credit card information is stored on Company's server. Unless The User of company services ask www.poolsupplies.com not to, The Company may contact The User via email in the future to tell The Client about specials, new products and product/industry information. PoolSupplies's' Pool Specialists are available to assist The Client of PoolSupplies 7 days a week. The Customer will receive a coupon via e-mail.
To read more: https://www.poolsupplies.com/page/privacy-policy
PoolSupplies FAQ
Pool specialists available 7 days a week. Liner beads are features of a liner that allow The User of company services to attach The User's liner to The Client's pool wall. Depending on what hardware The User of Website currently have installed, The Customer may need a specific type of liner bead. There are some bead types that can work with multiple pool installations, but having The User's hardware checked first is important when choosing a liner bead. If a liner is beaded, the top edge of the liner will have an obvious thick bonded vinyl material that would allow the liner to fasten into a track (bead receiver) on the pool wall. This thick vinyl edge is The User's liner's bead. Alternatively, The Client of PoolSupplies may have a bead in the shape of a thick hook that slips over the wall itself. Some beaded liners may have both these features such as Unibead, Duobead, or EZ bead liners.
To read more: https://www.poolsupplies.com/page/what-are-the-types-of-above-ground-liner-beads
Top PoolSupplies Products

Pool Cover

PoolSupplies Pros and Cons

Cons: Lied about their warranty


Poolsupplies is a company specializing in swimming pools and accessories. As the company emerged in the late 50s, it was named Island Pools and was started by Richard Gerspach. Apart from regular pool supplies, the company deals in replacement parts and heated solar deck brand Fanta Sea. After his father’s death in 2003, Paul Gespach took over the company that now has more than 60 pages of mail-order catalog and online store. Today, Poolsupplies offers a large selection of pools and accessories such as liners, covers, equipment, games, and floats, etc.

PoolSupplies reviews and complaints

PoolSupplies is ranked 93 out of 486 in Pools, Spas and Plumbing Supplies category

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