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Contact Pontins Customer Service

How to Reach a Person at Pontins

Verified Contact Information
  • +44 333 323 8733

Customer Service:

  • +44 872 435 0203
    Brean Sands Holiday Park
  • +44 872 435 0204
    Camber Sands Holiday Park
  • +44 871 474 2741
    Friendly holiday advisers
  • +44 871 474 0744
    Group Bookings
  • +44 872 435 0202
    Prestatyn Sands Holiday Park
  • +44 872 435 0201
    Southport Holiday Park
Send Message

Customer Service:

reception743@pontins.com
Brean Sands Holiday Park
reception744@pontins.com
Camber Sands Holiday Park
reception742@pontins.com
Prestatyn Sands Holiday Park
reception741@pontins.com
Southport Holiday Park
contact.us@pontins.com

Legal:

dpo@britanniahotels.com
GDPR Inquiries
guestsolutions@pontins.com

Pontins Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pontins Phone Number
+44 872 435 0203
Most Popular Pontins Email Address
contact.us@pontins.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
57% phone, 43% email
Common Reasons for Contact
Request for information, activation/ cancellation and refund
View full overview

How to Contact Pontins?

Pontins customer service phone number is 44 872 435 0203. This is the telephone number of the Brean Sands Holiday Park. To reach the Camber Sands Holiday Park, call the support number 44 872 435 0204. The Friendly holiday advisers provide specialists with information using the Pontins phone number 44 871 474 2741. Whether you want to book the services for the group, call 44 871 474 0744. Prestatyn Sands Holiday Park can be reached at 44 872 435 0202. When you want to visit the Southport Holiday Park, turn to line 44 872 435 0201.

Pontins email is guestsolutions@pontins.com. You can turn to the mailing address when the problem with the service appears. Draft the letter and send it to the mailing box. The response of the customer care team will be available in 2-3 days. The email of the Pontins customer service is contact.us@pontins.com. To solve the GDPR inquiries, turn to the email dpo@britanniahotels.com.

Pontins address is Ainsdale House, Shore Road Ainsdale, Southport PR8 2PZ United Kingdom. This is the location of the Pontins headquarters. To reach the Pontins Brean Sands Holiday Park, use the address Burnham on Sea Somerset TA8 2RJ. The Pontins Camber Sands Holiday Park is available at New Lydd Road, Camber Sands Sussex TN31 7RL. The location of the Pontins Pakefield Holiday Park is London Road, Kessingland Lowestoft, Suffolk NR33 7PF. The post office address can be used as the Pontins contact method when you want to send claims and complaints.

Pontins hours are Monday through Saturday from 9 a.m. to 6 p.m. EST. The Pontins phone number and online chat can be reached during business hours. The online services and information on the website are available despite the operation time of the support team.

Pontins website has the online contact form to submit the request online. You can open the Contact section at the top of the page and submit the online application. The Pontins customer service takes it into account during the operation time.

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Contact Information

Pontins Website:

Pontins Help Center:

Corporate Office Address:

Pontins
Ainsdale House, Shore Road
Ainsdale, England PR8 2PZ
United Kingdom

Other Info (opening hours):

Other Locations:

Pontins Brean Sands Holiday Park

Burnham on Sea

Somerset TA8 2RJ


Pontins Camber Sands Holiday Park

New Lydd Road, Camber Sands

Sussex TN31 7RL


Pontins Pakefield Holiday Park

London Road, Kessingland

Lowestoft, Suffolk NR33 7PF


Sand Bay Holiday Village

Beach Road, kewstoke

Weston Super Mare BS22 9UR

More contact details

Why Customers Call Pontins?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 50%
  • Request for Information 22%
  • Activation/ Cancellation 6%
  • Refund 6%
  • Payments and Charges 6%
  • Staff 6%
  • Product/ Service 6%

Customer Inquiries & Issues

50%
  • "Book a break"
  • "Left property in room 644 left today"
  • "Book in"

Request for Information

22%
  • "Worried about my step dad he's staying with you"
  • "To see how much will it be"
  • "Holiday availability"

Activation/ Cancellation

6%
  • "Cancel holiday"

Refund

6%
  • "Refund"

Payments and Charges

6%
  • "Booked And paid for hols brean which i have read is to be closed next summer"

Staff

6%
  • "I have booked 5 chalet for new year one of our party has a service dog is that ok"

Product/ Service

6%
  • "Complaint"

Compare Pontins Customer Service To

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