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Pontins Phone Numbers and Emails

  • +44 333 323 8733

Customer Service:

  • +44 872 435 0203
    Brean Sands Holiday Park
  • +44 872 435 0204
    Camber Sands Holiday Park
  • +44 871 474 2741
    Friendly holiday advisers
  • +44 871 474 0744
    Group Bookings
  • +44 872 435 0202
    Prestatyn Sands Holiday Park
  • +44 872 435 0201
    Southport Holiday Park
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Pontins Emails:

Customer Service
Brean Sands Holiday Park, Camber Sands Holiday Park, Prestatyn Sands Holiday Park, Southport Holiday Park
Legal
GDPR Inquiries
guestsolutions@pontins.com
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Pontins Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    57% phone 43% email
  • The best phone number to call Pontins is 448724350203. 30% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • People call Pontins mainly because of request for information, activation/ cancellation and refund.

View full overview ›

How to Contact Pontins?

How to Contact Pontins?

Pontins customer service phone number is 44 872 435 0203. This is the telephone number of the Brean Sands Holiday Park. To reach the Camber Sands Holiday Park, call the support number 44 872 435 0204. The Friendly holiday advisers provide specialists with information using the Pontins phone number 44 871 474 2741. Whether you want to book the services for the group, call 44 871 474 0744. Prestatyn Sands Holiday Park can be reached at 44 872 435 0202. When you want to visit the Southport Holiday Park, turn to line 44 872 435 0201.

Pontins email is guestsolutions@pontins.com. You can turn to the mailing address when the problem with the service appears. Draft the letter and send it to the mailing box. The response of the customer care team will be available in 2-3 days. The email of the Pontins customer service is contact.us@pontins.com. To solve the GDPR inquiries, turn to the email dpo@britanniahotels.com.

Pontins address is Ainsdale House, Shore Road Ainsdale, Southport PR8 2PZ United Kingdom. This is the location of the Pontins headquarters. To reach the Pontins Brean Sands Holiday Park, use the address Burnham on Sea Somerset TA8 2RJ. The Pontins Camber Sands Holiday Park is available at New Lydd Road, Camber Sands Sussex TN31 7RL. The location of the Pontins Pakefield Holiday Park is London Road, Kessingland Lowestoft, Suffolk NR33 7PF. The post office address can be used as the Pontins contact method when you want to send claims and complaints.

Pontins hours are Monday through Saturday from 9 a.m. to 6 p.m. EST. The Pontins phone number and online chat can be reached during business hours. The online services and information on the website are available despite the operation time of the support team.

Pontins website has the online contact form to submit the request online. You can open the Contact section at the top of the page and submit the online application. The Pontins customer service takes it into account during the operation time.

PissedConsumer Club

Contact Information

Pontins Website:

Pontins Help Center:

Corporate Office Address:

Pontins
Ainsdale House, Shore Road
Ainsdale, England PR8 2PZ
United Kingdom

Other Info (opening hours):

Other Locations:

Pontins Brean Sands Holiday Park

Burnham on Sea

Somerset TA8 2RJ


Pontins Camber Sands Holiday Park

New Lydd Road, Camber Sands

Sussex TN31 7RL


Pontins Pakefield Holiday Park

London Road, Kessingland

Lowestoft, Suffolk NR33 7PF


Sand Bay Holiday Village

Beach Road, kewstoke

Weston Super Mare BS22 9UR

More contact details

Pontins Rating Based on 6 Reviews

Rating details

1.6
more details
Customer service
Price Affordability
Delivery Service
Diversity of Products or Services

Rating stats

Rating trend

Summary of Pontins Customer Service Calls

30 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pontins?

Request for Information Question:

  • “Worried about my step dad he's staying with you”
  • “To see how much will it be”
  • “Need help.”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Cancel holiday”

Product/ Service Question:

  • “Complaint”

Payments and Charges Question:

  • “Booked And paid for hols brean which i have read is to be closed next summer”

Staff Question:

  • “I have booked 5 chalet for new year one of our party has a service dog is that ok”

Other Question:

  • “Book a break”
  • “Left property in room 644 left today”
  • “Book in”

Compare Pontins Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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