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Contact Policygenius Customer Service

Policygenius Phone Numbers and Emails

Toll-Free Number:

  • (855) 695-2255
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Policygenius Emails:

Customer Service
Editorial Team, Report Security Bug
Legal
Privacy Inquiries
Media
Press Inquiries
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How to Contact Policygenius?

Most Popular Number:

(855) 695-2255
Total calls: 19 Issues resolved: 2 Last call: Jan 6, 2025
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PissedConsumer Reporter

The Policygenius customer service phone number is 1-855-695-2255. You can call the customer care team for general information, questions regarding insurance policies or quotes, and assistance with payment-related inquiries. The support advisor at this helpline will explain the benefits of the Life, Home, Auto, or Disability Insurance they offer, inform you about fees and prices, and help you get a quote. You can also use this number to report an accessibility issue should you have difficulties navigating the website. The same phone line is available for customers wishing to discuss legal inquiries. The Data Protection Officer is available at this number as well to handle the Privacy Policy questions.

The Policygenius email address to get in touch with the customer service representatives is team@policygenius.com. You can use this address to request information about the company and the services they provide. You can also request details of their Life, Home, Auto, or Disability Insurance programs via email. The same Policygenius contact can be used for your feedback and complaints. If you believe you’ve found a security bug, you can report the problem to security@policygenius.com. The Editorial Team is available at editorial@policygenius.com whenever you have questions regarding the website or its specific page. The Privacy Policy concerns can be sent to privacy@policygenius.com. To discuss the media-related matters, write to press@policygenius.com.

The Policygenius headquarters address is Policygenius Inc., 32 Old Slip, 30th Fl. New York, New York 10005, United States. You can send official documentation and legal inquiries to this corporate office. The company’s mailing address is Policygenius Inc., PO Box 758648, Topeka, KS 66675-8648, United States. The Policygenius customer service team is available at this office to deal with your questions, complaints, and suggestions. The Data Protection Officer is also ready for the Privacy Policy concerns and Data Protection requests sent to this Policygenius office. Alternatively, you can mail your correspondence to the following company’s address: Policygenius Inc., 555 S. Mangum St., 6th Fl, Durham, NC 27701, United States.

The Policygenius hours depend on the department you wish to contact. The customer service agents are ready to answer your questions over the phone Monday through Friday from 9 a.m. to 9 p.m. ET. The Life Insurance Team is available Monday to Thursday between 9 a.m. and 9 p.m. and Friday to Sunday from 9 a.m. to 8 p.m. ET. To get in touch with the Home and Auto Insurance Team, call their helpline from 9 a.m. to 6 p.m. ET on weekdays. The Disability Insurance Team can also provide consultations by phone Monday through Friday from 9 a.m. to 6 p.m. ET.

You can visit www.policygenius.com to check available ways to get in touch with the customer service team. Scroll the homepage down to find the company’s contact information in the bottom right corner. You can click the email link to write a direct message to the support team and describe your inquiry. You will also see the customer care phone number and different department’s hours of operation. If you are interested in becoming a company’s partner, click the Partnerships tab in the Company section and complete the request form. To follow or contact the Policygenius company on social media, navigate to the About Us page and click the preferred platform link.

Policygenius Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Policygenius is 8556952255.

  • The longest wait times are on Thursday and Monday, while the shortest are on Saturday and Friday.

  • Be prepared for the call as Policygenius may ask you for the following information to identify you as a customer: address or zip code or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Policygenius Website:

Policygenius Help Center:

Corporate Office Address:

Policygenius Inc.
32 Old Slip, 30th Fl
New York, New York 10005
United States

Other Info (opening hours):

Life insurance team

Monday-Thursday 9am-10pm

Friday 9am-9pm

Saturday-Sunday 9am-8pm

Home and auto insurance team

Monday-Friday 9am-6pm

Other Location

555 S. Mangum St., 6th Fl

Durham, NC 27701

More contact details

Fax:

+1(855) 831-9042

Policygenius Rating Based on 1 Review

Rating details

1.0
more details
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Website

Rating stats

Rating trend

How Good is Policygenius's Customer Service?

Everette Erj
Everette Erj
Feels Disappointed | Sep 10, 2023

No one got in touch w it’s me

Read full quote
Skarlett Huf
Skarlett Huf
Feels Satisfied | Aug 02, 2023

Wonderful

Read full quote

Summary of Policygenius Customer Service Calls

19 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Policygenius?

Product/ Service Question:

  • “Home insurance”
  • “Home owner insurance”
  • “Insurance”

Request for Information Question:

  • “Help shopping”
  • “Homeowners question”
  • “Checking on my email”

Account Question:

  • “My accounts”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Quote”
  • “Bad address”
  • “Wuestion”

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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