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Contact Pogo Energy Customer Service

Pogo Energy Phone Numbers and Emails

Toll-Free Number:

  • (888) 764-6669
Call customer service
Send Message

Customer Service:

  • (888) 764-6669 ext 4
    Pay off DPP or Pay down DPP
  • (888) 764-6669 ext 3
    Phone Recharge

Emergency/ Hotline:

  • (866) 223-8508
    AEP Central CP and L Area
  • (800) 332-7143
    Center Point
  • (888) 313-4747
    Oncor
  • (888) 866-7456
    TNMP (Texas-New Mexico Power)

Pogo Energy Emails:

Customer Service
Media
Is this your business?

How to Contact Pogo Energy?

Most Popular Number:

(888) 764-6669
Total calls: 31 Issue resolved: 1 Last call: Jul 8, 2025
author avatar
PissedConsumer Reporter

For general inquiries and information, use the toll-free Pogo Energy number 1-888-764-6669. There are 2 Pogo Energy customer service numbers. The first number is 1-888-764-6669 ext 4 for a DPP payoff or a DPP paydown. The other number is 1-888-764-6669 ext three and must be called for phone recharge. For emergencies, call Pogo Energy at the applicable hotline; for AEP Central CP and L Area, call 1-866-223-8508. For problems at Center Point, the number to call is 1-800-332-7143, and for Oncor, 1-888-313-4747. For TNMP, call 1-888-866-7456. Business hours for Pogo Energy customer service are Monday through Friday, 8 AM to 5 PM CT, and on Saturday, 10 AM to 2 PM CT.

Anyone can contact Pogo customer service via email. The general email address for the Pogo Electric company is support@pogoenergy.com. If it is a client emailing, include the 4-digit Pogo account PIN. All emails will be attended to, and responses will be sent within 72 hours. To assist the company in preparing a speedy response, ensure that the email includes complete details regarding the issue. For the convenience of the media, they have a dedicated email address. The media can send their emails to social@pogoenergy.com.

For clients' convenience, there is a Pogo Energy live chat facility. To use it as a Pogo Energy contact, go to the website and click on Contact Us. Then click the chat bubble icon, which will be at the bottom right corner of every page on the site. During business hours, the caller can chat with a live representative. After business hours, the company's virtual agent, Edison, will chat with the callers. This is a 24/7 service.

Clients first have to download the Pogo Energy app to their devices. When that has been done, clients can create and manage their PoGo account with the PoGo charge app. With the app, clients can start/stop charging sessions and get insight into the live availability of the company's conveniently located charging points across the UK. Clients use the app to report issues by clicking the Report an Issue option. Assistance is a click away because clients can go to Account and click on Support.

Pogo Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Pogo Energy is 8887646669. 91% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Wednesday. The average call time is 2 minutes.

  • People call Pogo Energy mainly because of account, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Pogo Energy Website:

Pogo Energy Help Center:

Corporate Office Address:

Pogo Energy LLC
P.O. Box 12346
Dallas, Texas 75225
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am – 5:00pm CT

Saturday 10:00am – 2:00pm CT

More contact details

Pogo Energy Rating Based on 1 Reviews

Rating details

3.0
more details
Product or Service Quality
Customer service
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Pogo Energy Customer Service Calls

34 TOTAL
CALLS
01:50 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pogo Energy?

Account Question:

  • “Can't login”
  • “Login issues”
  • “Account”

Payments and Charges Question:

  • “Text message of payment”
  • “Pay bill”
  • “Missing money”

Request for Information Question:

  • “Speak to representative”
  • “Speak to fraud department”
  • “Question on bill”

Product/ Service Question:

  • “Power outage”

Website/ Application Question:

  • “My app is refusing receipts”

Return/ Replace Question:

  • “Change of my email”

Staff Question:

  • “New service”

Other Question:

  • “Turn my electric back on”
  • “Missing gems”
  • “New energy”

Compare Pogo Energy Customer Service To

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