Contact Pogo Energy Customer Service
How to Reach a Person at Pogo Energy
Verified Contact Information
Toll-Free Number:
-
1-888-764-6669
Customer Service:
-
1-888-764-6669 ext 4Pay off DPP or Pay down DPP
-
1-888-764-6669 ext 3Phone Recharge
Emergency/ Hotline:
-
1-866-223-8508AEP Central CP and L Area
Customer Service:
support@pogoenergy.com
Media:
social@pogoenergy.com
Pogo Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Pogo Energy Phone Number
1 (888) 764-6669
Average Hold Time
00:03:06
Average Calls duration
2 minutes
Most Popular Pogo Energy Email Address
support@pogoenergy.com
Pogo Energy Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Pogo Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Pogo Energy Phone Number | 1 (888) 764-6669 |
| Average Hold Time | 00:03:06 |
| Average Calls duration | 2 minutes |
| Most Popular Pogo Energy Email Address | support@pogoenergy.com |
| Pogo Energy Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Contact Method Distribution | 87% phone, 13% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
Contact Information
Pogo Energy Website:
Pogo Energy Help Center:
Corporate Office Address:
Pogo Energy LLC
P.O. Box 12346
Dallas,
Texas
75225
United States
Other Info (opening hours):
Hours:
Monday – Friday: 8:00am – 5:00pm CT
Saturday 10:00am – 2:00pm CT
Summary of Pogo Energy Customer Service Calls
52
TOTAL
CALLS
CALLS
02:16
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pogo Energy?
Account Question:
- “Forgot account number”
- “Close ACCOUNT”
- “Can't login”
Payments and Charges Question:
- “Make payment”
- “Making payment is not going through”
- “Billing”
Request for Information Question:
- “Need help”
- “Speak to representative”
- “Speak to fraud department”
Cards Question:
- “Card being rejected”
Product/ Service Question:
- “Power outage”
Website/ Application Question:
- “My app is refusing receipts”
Return/ Replace Question:
- “Change of my email”
Staff Question:
- “New service”
Other Question:
- “Reactívate”
- “No Power”
- “Dpp”
Compare Pogo Energy Customer Service To
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Pogo Energy