Skip to content

Contact Pogo Energy Customer Service

How to Reach a Person at Pogo Energy

Verified Contact Information

Toll-Free Number:

  • 1-888-764-6669
Call Now
Send Message

Customer Service:

  • 1-888-764-6669 ext 4
    Pay off DPP or Pay down DPP
  • 1-888-764-6669 ext 3
    Phone Recharge

Emergency/ Hotline:

  • 1-866-223-8508
    AEP Central CP and L Area
  • 1-800-332-7143
    Center Point
  • 1-888-313-4747
    Oncor
  • 1-888-866-7456
    TNMP (Texas-New Mexico Power)

Customer Service:

support@pogoenergy.com

Media:

social@pogoenergy.com

Pogo Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pogo Energy Phone Number
1 (888) 764-6669
Average Hold Time
00:03:06
Average Calls duration
2 minutes
Most Popular Pogo Energy Email Address
support@pogoenergy.com
Pogo Energy Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact Pogo Energy?

Most Popular Number:

(888) 764-6669
Total calls: 47 Issue resolved: 1 Last call: Jul 7, 2026

For general inquiries and information, use the toll-free Pogo Energy number 1-888-764-6669. There are 2 Pogo Energy customer service numbers. The first number is 1-888-764-6669 ext 4 for a DPP payoff or a DPP paydown. The other number is 1-888-764-6669 ext three and must be called for phone recharge. For emergencies, call Pogo Energy at the applicable hotline; for AEP Central CP and L Area, call 1-866-223-8508. For problems at Center Point, the number to call is 1-800-332-7143, and for Oncor, 1-888-313-4747. For TNMP, call 1-888-866-7456. Business hours for Pogo Energy customer service are Monday through Friday, 8 AM to 5 PM CT, and on Saturday, 10 AM to 2 PM CT.

Anyone can contact Pogo customer service via email. The general email address for the Pogo Electric company is support@pogoenergy.com. If it is a client emailing, include the 4-digit Pogo account PIN. All emails will be attended to, and responses will be sent within 72 hours. To assist the company in preparing a speedy response, ensure that the email includes complete details regarding the issue. For the convenience of the media, they have a dedicated email address. The media can send their emails to social@pogoenergy.com.

For clients' convenience, there is a Pogo Energy live chat facility. To use it as a Pogo Energy contact, go to the website and click on Contact Us. Then click the chat bubble icon, which will be at the bottom right corner of every page on the site. During business hours, the caller can chat with a live representative. After business hours, the company's virtual agent, Edison, will chat with the callers. This is a 24/7 service.

Clients first have to download the Pogo Energy app to their devices. When that has been done, clients can create and manage their PoGo account with the PoGo charge app. With the app, clients can start/stop charging sessions and get insight into the live availability of the company's conveniently located charging points across the UK. Clients use the app to report issues by clicking the Report an Issue option. Assistance is a click away because clients can go to Account and click on Support.

PissedConsumer Club

Contact Information

Pogo Energy Website:

Pogo Energy Help Center:

Corporate Office Address:

Pogo Energy LLC
P.O. Box 12346
Dallas, Texas 75225
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am – 5:00pm CT

Saturday 10:00am – 2:00pm CT

More contact details

Summary of Pogo Energy Customer Service Calls

52 TOTAL
CALLS
02:16 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pogo Energy?

Account Question:

  • “Forgot account number”
  • “Close ACCOUNT”
  • “Can't login”

Payments and Charges Question:

  • “Make payment”
  • “Making payment is not going through”
  • “Billing”

Request for Information Question:

  • “Need help”
  • “Speak to representative”
  • “Speak to fraud department”

Cards Question:

  • “Card being rejected”

Product/ Service Question:

  • “Power outage”

Website/ Application Question:

  • “My app is refusing receipts”

Return/ Replace Question:

  • “Change of my email”

Staff Question:

  • “New service”

Other Question:

  • “Reactívate”
  • “No Power”
  • “Dpp”

Compare Pogo Energy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Pogo Energy? What happened? What can we help you with?
Submit review Don't show this popup