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3.0
Updated by user May 31, 2023

Company fixed the issue and I have been provided with product or service ordered. After emailing back and forth, Podbean support did confirm that I could access my feed and transfer episodes to new hosting platform without embedded ads.

Updated by user May 31, 2023

In emails with Podbean, and after they threatened to cancel my account if I didn't remove this complaint. I laid out how and why they should not have automatically begun placing ads in my podcast feed, since I never actually signed up for such service and there are legal precedents preventing them from doing so.

I also relayed to them the only email notice I received about programmatic ads, that did not cover any automatic enrollment in such a service. Lastly, I laid out two criteria for them to resolve this matter: 1) pay the money owed me from the placing of the ads and 2) confirma I can transfer ad-free episodes from Podbean to Megaphone.Podbean did not refute any of the legal precedents nor explanations I laid out to them.

They did also pay me what was owed me and have confirmed the podcast feed is now ad-free. So unless more issues come up, then Podbean has held up their end of the bargain and worked to resolve this matter.

Original review posted by user May 21, 2023

The Ads Marketplace was in place originally to allow advertisers to come to podcasters and negotiate a rate to get approval for advertising on their podcast. None ever approached me, nor did I ever approve any.

But then this past December, Podbean automatically, without clear notification and without consent, started adding ads into podcasts, regardless of whether a podcaster had previously setup automatic ad insertion or not. Podbean unilaterally opted in every podcast and only mentioned it on the FAQ section of their website, but again no direct notification went out to podcasters.

Now ads are rampant in my podcast episodes and actually embedded in my audio, not just dynamically inserted.

User's recommendation: Pick another company for your podcast hosting needs!

Preferred solution: Price reduction.

Podbean Pros: Longevity in the podcasting space.

Podbean Cons: Deceptive business practices and no phone support.

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