23.4K views
New Reviewer
94 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.7
Updated by user Jul 29, 2015

Update, nearly four years later, paid off my loan with Ally, never had any issues with them, and for all you self righteous *** who a) think my issue stemmed from procrastination and b) think your so smart for figuring out how to make an online payment by jumping through ridiculous hoops, you clearly do not understand the issue or know what it's like to bank with a quality institution. PS, people who don't pay on time generally do not have a credit score in the high 700's, which mine is, so check yourself before your *** assumptions make an *** out of you!

Original review posted by user Aug 28, 2010

Not only do they like to force place insurance on your vehicle, despite the fact that you already have full coverage insurance of your own, they make it impossible for you to pay your installment loan on line. I have spent no less than an hours attempting to make my payment on line using "Check Free" for which I already have an accoutn established.

But when I try to make the payment, it says it needs to confirm my identity and in order to do that, complete and MAIL a form.

If I wanted to amil something, wouldn't I just stick the loan payment in the mail. Absolutely rediculous - DO NOT BANK WITH PNC

Location: Gaithersburg, Maryland

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Transfer the funds from your account to the loan? Literally just did it.

Guest

I have been with PNC over 20 years, I pay everything online, have direct deposit, and have never had a problem with their service, I rarely go into the bank but when I do they have a courteous staff.

Guest

It's Sept of 2020 now and PNC has made it impossible to pay our car payments online, even during this pandemic. I don't understand how a company can operate like this. Equally pissed.

Guest

My bank account is off and why

Guest

Unlike any other financial or retail institution I have encountered, PNC Bank must be THE most difficult to work with. The car dealer in North Carolina recommended financing my new Jeep through PNC Bank.

Fine. Good deal. Later, when I tried to make the payment online, that's when all *** broke loose. I had to visit a branch store and open a checking account with PNC Bank from which the car payment could be made: they wouldn't allow me - or you - to use another bank to make this payment.

Ridiculous!! But when it came time to register my username and password in order to use this new checking account to make this auto loan payment, not even the branch manager could figure out how to navigate their system to get me registered. In fact, they couldn't even find my auto loan account in their system. So, I simply canceled the new checking account and am still to this day, mailing in payments with a paper coupon.

Their IT staff must be as technologically capable as I am - and that's scary!!

My advice? Get your car loan from PenFed Credit Union!!

Guest

Did you provide PNC with your insurance coverage?

Guest

I do agree. It's so stupid that you have to go through so much just to pay them.

I don't want to go to the bank. It's so inconvenient for me and many others.

But going online to make a car payment is virtually impossible. I too have dealt with Ally and GMC financial with NO problem to make payments.

Guest

Wanted to drop a note that I finally found a direct phone number if anyone wants them! 412-803-****

Guest

just go to their bank and pay your loan.

Guest
reply icon Replying to comment of Guest-1416607

Not everyone has a PNC near them

Guest

Welp, I can't argue with the 1.99% financing I got here in May of 2017 but what a *** bank that can't do automatic transfers.They are clearly setting people up to get late fees or default on the loan so they can adjust their rates upward. I have a PERFECT credit score.

Yes, perfect. 850. I just set up bill-pay with my credit union (free) and I'll have them mail the check.

This is utterly *** beyond belief and PNC just guaranteed themselves they'll never have me as a customer for any other type of account. Thanks for making my banking choices that much easier, PNC.

Guest

Wow I've been struggling with the *** CLC online payment website for two months now. I thought I was doing something wrong.

Found this web page while trying to find a solution.

Turns out it's really just an *** online payment system. I guess I will have to physically make payments by mail or in person as well.

Guest

PNC Bank is a horrible financial institution!!!

Guest

what an *** you are

Guest
reply icon Replying to comment of Guest-1194528

yes i agree pnc is the worst!!!!!!!!!!!!!!!!!!!!!

Guest

I have tried endlessly to login to pnc website to be able to check the auto loan and make the payments. Two years later I'm still trying, I have tried calling customer services where they keep saying I need a PIN number they send several PIN numbers already and none of them work.

What's so difficult?

I hate it.

As soon as I get a chance I will change banks. Thank God all I have is the car loan.

Guest
reply icon Replying to comment of Guest-1123685

totally agree

Guest

Pnc auto loan payments are impossible. All I want is a statement or ability to review.

No website nor way to do this without going into branch..crazy get into 21st century. .

That is right out of pnc bank managers mouth.

Mortgage personal loan banking.

Easy online. Auto loan nothing!!!

Guest

This is the most freaking ridiculous BS I have ever faced with a bank. When they want you to default on a payment (and there is no other explanation) something is rotten.

I work 9-6 100 miles from here and cannot make payments in person.

I'd prefer to print out my confirmation as well and every month I waste time trying to make online payments either early mornings, evenings or holidays. Thanks for nothing PNC!!!!

Guest

Whatever. I go to the branch and pay in person. Old fashioned but it works.

View more comments (74)

PNC Bank Reviews

  1. 304 reviews
  2. 76 reviews
  3. 20 reviews
  4. 12 reviews
  5. 9 reviews
PNC Bank reviews