PNC Bank - Multiple returned checks that are legitimate

Typically, I love the ease of using PNC. But this scenario I have been dealing with for too long has really got my finances and account screwed up where it's hurting my credit and nothing is being done to expedite my situation.

Beginning on September 8th, my aunt had written me a check (legit from her branch Citizens Bank) for several thousand dollars. It was reimbursement for materials I had bought while building a ramp for her wheelchair. She had sold her house in Missouri and was waiting on her money to hit her bank; she paid me when it hit. The first check her bank gave her, she wrote it, I deposited it, and my bank PNC credited my account the next day, so I paid down bills/credit cards exceeding the amount I previously had in my account.

The money was yanked out of my account with no warning and returned to Citizens. My account was now -$350ish. Super confused, I called and no one was helpful. I got misled and bounced to several different departments.

I pulled money from savings to bring my account back into the green.

My aunt writes another check, same thing, and now I am on the 3rd check. Fingers crossed it works because now my account is flagged to the point I can't even make a typical mobile deposit with my payroll checks. One person helped and actually did their job and figured out why, but it still didn't fix what has been done; everyone else pretty much said they can't do anything, they don't know, I had to contact her bank, or some other pass-the-buck reasoning.

It's crazy that they'll let a customer in a desperate situation hang like this. I now have 4 late bills and 3 overdraft issues due to them not doing what they'd promised by protecting me due to this unresolved issue. I'm so angry. No one wants to do their jobs anymore; if it's a difficult situation, they deny knowledge and won't dig in to figure it out.

It makes me sick. I've spent the past 11 years with PNC and exchanged over roughly $700k through their network. Guess their call center customer service isn't equipped with knowledgeable and trustworthy employees anymore. I'm ready to close all my accounts with them and move on.

They used to be great, now not so much.

I feel stranded. If I owed them money and it was not going into their accounts, I'm sure someone would resolve it right away.