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Contact PNC Bank Customer Service

How to Reach a Person at PNC Bank

Verified Contact Information

Toll-Free Number:

  • 1-888-762-2265
    Personal Deposit Accounts
Call Now
Send Message

Customer Service:

  • 1-800-474-2101
    Business Credit Card
  • 1-877-287-2654
    Business Deposit Accounts
  • 1-866-465-2762
    en Español
  • 1-800-622-7086
    Investments
  • 1-800-822-5626
    Mortgage
  • 1-800-558-8472
    Personal Credit Card
  • 1-888-762-6226
    Private Bank Service Center
  • 1-800-762-1001
    Private Student Loans
  • 1-844-762-7272
    SCRA and Active Military
  • 1-800-366-9208

Report Fraud:

  • 1-800-762-2035

Investors/ Franchising:

  • 1-412-762-8258

Jobs/ Career:

  • 1-877-968-7762

Investors/ Franchising:

investor.relations@pnc.com

Jobs/ Career:

pathfinder@pnc.com

Media:

media.relations@pnc.com

Report Fraud:

abuse@pnc.com

Technical Support:

mobileapp@pnc.com
App
community.development@pnc.com
Community Inquiries

PNC Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PNC Bank Phone Number
1 (888) 762-2265
Average Hold Time
00:04:46
Average Calls duration
5 minutes
Most Popular PNC Bank Email Address
pathfinder@pnc.com
PNC Bank Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact PNC Bank?

You can reach PNC's customer service by dialing 1-888-762-2265 - their dedicated customer service representatives are available to assist you during their service hours. From Monday to Friday, their customer service operates from 7 AM to 10 PM ET, while on Saturdays and Sundays, the service hours are from 8 AM to 5 PM ET. Whether you have questions about banking products, need help with account management, or require assistance with other financial matters, PNC's professional customer service team is prepared to provide guidance and support during these specified hours.

You do not have the offering of 24-hour customer service from the PNC Bank. This does not mean that you cannot reach them outside of their operational hours. So it’s recommended that you contact their phone number during the business hours for quick assistance. But in case you need to reach them out outside of the operational hours or if you prefer a digital platform, you can head to your Twitter account and tweet your message @PNCBank_Help. It should be kept in mind that you might not get an instant response on Twitter but you will hear back from the PNC Bank customer service at their earliest.

PNC Bank does not provide live chat as a customer service option. To contact PNC customer service, you will need to either call their designated customer service phone number or reach out to them via Twitter by sending a tweet to @PNCBank_Help. Alternatively, if you prefer an in-person approach, you can visit their corporate office located at PNC Financial Services, 500 First Ave, Mailstop P7-PFSC-01-S, Pittsburgh, Pennsylvania, 15219, United States.

Please note that visiting the corporate office may not be necessary for general customer service inquiries and it is advisable to utilize phone, online communication methods or send correspondence to the mentioned mailing address for most customer service needs.

PissedConsumer Club

Contact Information

PNC Bank Website:

PNC Bank Help Center:

Corporate Office Address:

PNC Bank, N.A.
300 5th Ave.
Pittsburgh, Pennsylvania 15222
United States

Other Info (opening hours):

Phone Hours (ET):

Monday - Friday: 8:00am - 9:00pm

Saturday - Sunday: 8:00am - 5:00pm

More contact details

How Customers Rate PNC Bank Support?

5.0 / 5
Good

Based on 2.4K calls to PNC Bank customer support through PissedConsumer.com and 7 survey responses.

Total Calls
2.4K
Avg Call Duration
04:27
Issues Resolved
17%

Why Customers Call PNC Bank?

Top Reasons of Customers Calls

  • Payments and Charges 26%
  • Account 24%
  • Customer Inquiries & Issues 15%
  • Request for Information 11%
  • Cards 9%
  • Product/ Service 6%
  • Return/ Replace 2%
  • Shipping and Delivery 2%
  • Activation/ Cancellation 1%
  • Employment <1%
  • Website/ Application <1%
  • Staff <1%
  • Refund <1%
  • Payments & Transfers <1%
  • Fraud & Security Issues <1%

Payments and Charges

26%
  • "Issues with debit card"
  • "Credit card was locked and I need it unlock ASAP"
  • "Transaction with my bank account"

Account

24%
  • "Need my account number"
  • "Money is missing from my account"
  • "My money is missing from my account n my debit card is not working with the bank"

Customer Inquiries & Issues

15%
  • "Make mtg pmt"
  • "Security issues"
  • "Bank statement"

Request for Information

11%
  • "Business checking account bonus"
  • "Checking on a deposit"
  • "Add daughter to my checking account"

Cards

9%
  • "Virtual card activation"
  • "Need card turned off"
  • "Lost card"

Product/ Service

6%
  • "Policy information"
  • "PNC online banking access suspended"
  • "ATM failure to work"

Return/ Replace

2%
  • "Address change"
  • "Change of address"
  • "Mailing address change"

Shipping and Delivery

2%
  • "I have never received account information or debit card since transitioning from 1st bank. Several people I know are having same issues"
  • "I called and they don't pick up"
  • "Allow Reinbustment for $140, And Get the Zelle $88 Thank You"

Activation/ Cancellation

1%
  • "Renew credit card"
  • "Cancel a transfer"
  • "Gm protection canceled refund"

Employment

<1%
  • "Payroll check deposit return"
  • "Payoff auto loan"
  • "Payoff letter on auto loan"

Website/ Application

<1%
  • "Pnc app isn't working it's froze"
  • "To get my online banking app password"
  • "Mobile app not working"

Staff

<1%
  • "Customer service"
  • "Customet complaint about branch manager"
  • "Complaint about unprofessional bank teller"

Refund

<1%
  • "Refund from ***"
  • "For overdraft refund"
  • "There is a refund problem on my card"

Payments & Transfers

<1%
  • "Transfer money"

Fraud & Security Issues

<1%
  • "Security"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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