Plusnet Phone Numbers and Emails

Customer Service:

  • +44 345 140 0200
    Call Abroad
  • +44 800 432 0200
    UK
  • +44 800 028 0282

Business Sales:

  • +44 330 123 0170
    From Abroad
  • +44 800 432 0080
    UK only
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Plusnet Emails:

Customer Service
Returns
Jobs/ Career
Media
Press Inquiries
Report Fraud
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How to Contact?

How to Contact?

What Is the Plusnet Customer Service Phone Number?

The Plusnet phone number for customer service is +44-0800-432-0200. You can call Plusnet support for information and help with various issues. The Plusnet customer service advisors are ready to answer your questions and guide you to solve your problems daily from 8 a.m. to 8 p.m. BST.

You can use the following Plusnet telephone number: +44-0800-079-1133 for payment-related questions. The company clients can dial 500 from their mobile when having problems with paying the bill. You can call Plusnet Mobile for an account review at +44-0800-587-1942. To arrange broadband and phone setup when moving home, use this Plusnet contact: +44-0800-587-1952. The Plusnet contact number for calls from abroad is +44-7953-966-500.

How to Contact Plusnet Customer Support via Live Chat?

To contact company customer support via Plusnet live chat, visit their website and find the Chat Now icon in the bottom right corner of the main page. You can pick your issue from the list of topics to start the conversation with their virtual assistant. The chatbot can answer simple questions or connect you with a live customer support representative. The chat feature is available 24/7, and the live agents will provide information and instructions to solve the issue anytime you need help.

You can also pick the option to chat with the other customers in the community on their Contact Us page.

How Can I Contact Plusnet Support via My Account?

You can sign into your Plusnet account to reach the customer service team. Visit their Contact Us page and select the Make a Complaint section. Click the I’d Like To Make a Complaint option and find the link to start the online ticket. Enter the required information and provide the details of your issue.

If you require special assistance, you will also find the option to reach customer care using British Sign Language. Select the topic that best describes your query and click Contact Sign Solutions.

You can ask questions, browse the already created topics, and chat with other customers in the community by signing into your account.

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Contact Information

Plusnet Website:

Plusnet Help Center:

Corporate Office Address:

Plusnet plc
The Balance 2 Pinfold Street
Sheffield, S Yorkshire S1 2GU
United Kingdom

Other Info (opening hours):

Other Location:

17 Marlborough Street

Leeds LS1 4PE

S Yorkshire

United Kingdom


Hours:

Monday - Sunday: 8:00am - 8:00pm

More contact details

Plusnet Rating Based on 4 Reviews

Rating details

1.0
more details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website

Rating stats

Rating trend

Summary of Plusnet Customer Service Calls

71 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Plusnet?

Product/ Service Question:

  • “IPhone won't connect to plusnet”
  • “No internet”
  • “My internet speed has dropped AGAIN So please sort this out”

Payments and Charges Question:

  • “Pay my bill”
  • “Re payments”
  • “Make a payment”

Request for Information Question:

  • “To speak about my bill”
  • “Need to talk to some about my account”

Shipping and Delivery Question:

  • “Had a router delivered incorrectly”

Activation/ Cancellation Question:

  • “To renew my bull”

Account Question:

  • “Can't get Internet and no die tone on phone”

Other Question:

  • “U have disconcerted me and I need the phone for my charity shop for collections”
  • “Email issues”
  • “Broadband”

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