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Contact PlayStation Customer Service

How to Reach a Person at PlayStation

Verified Contact Information

Toll-Free Number:

  • 1-800-345-7669
    United States and Canada
Call Now

Customer Service:

  • +54 116 770 7669
    Argentina
  • +554 003 7669
    Brazil
  • +5 680 026 1800
    Chile
  • +571 800 094 0011
    Colombia
  • +506 800 507 1007
    Costa Rica
  • +52 800 759 7669
    Mexico
  • +507 800 2050
    Panama
  • +518 011 7000
    Peru

Legal:

  • 1-844-474-2779

Legal:

sie-privacy@sony.com
Privacy Inquiries
info@sie.com
sie-privacy-questions@sony.com
Privacy Inquiries
hr-compliance@sony.com
media@sie.com
Send Message

PlayStation Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PlayStation Phone Number
1 (800) 345-7669
Average Hold Time
00:05:50
Average Calls duration
3 minutes
Most Popular PlayStation Email Address
sie-privacy@sony.com
PlayStation Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact PlayStation Support?

PlayStation offers customer support through their help center, phone, online live chat, and social media. The help center has standard information about the various games, hardware, subscriptions, connectivity, account and security, and payments and refunds. It also has a search option for easy access to relevant information.

On the PlayStation support page, there are two live chat links. One is an online assistant to help reset your password and recover your account while the other is a refund assistant to help with making refund claims for content you had previously purchased.

Both have a bot assistant that attempts to resolve the issue before linking you with a chat agent if necessary. If your account was suspended or deleted and you would like to reinstate it, PlayStation provides an online request form that you fill and submit.

The PlayStation contact us page offers a range of customer service categories. You are required to choose the most relevant category and you will be led through a few more categorization steps to help determine the best solution. On some steps, PlayStation offers additional information to help resolve the issue.

On the last step, you will be provided a “Call Us” option (where viable) and the appropriate number to call. For instance, the PlayStation phone number for connectivity issues is 800-345-7669 (SONY). There is also a PlayStation phone number that you can use to address your privacy inquiries:(844) 474-2779.

PlayStation has a dedicated customer support Twitter page (@AskPlayStation) where you can seek assistance on a wide range of issues including connectivity, product information, subscriptions, account settings, and much more. Here, you can either post a tweet on the PlayStation page or message directly. PlayStation also has a different Twitter account (@PlayStation) that provides customers with product updates. Their Facebook and Instagram pages are updated regularly and you can message customer service.

PissedConsumer Club

Contact Information

PlayStation Website:

PlayStation Help Center:

Corporate Office Address:

Sony Interactive Entertainment LLC
2207 Bridgepointe Parkway
San Mateo, California 94404
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 7:00 pm (PT)

More contact details

Fax:

+1 (310) 981-1570

How Customers Rate PlayStation Support?

4.3 / 5
Good

Based on 110K calls to PlayStation customer support through PissedConsumer.com and 122 survey responses.

Total Calls
110K
Avg Call Duration
02:32
Issues Resolved
6%

Why Customers Call PlayStation?

Top Reasons of Customers Calls

  • Account 42%
  • Product/ Service 16%
  • Customer Inquiries & Issues 13%
  • Request for Information 8%
  • Payments and Charges 7%
  • Refund 6%
  • Cards 3%
  • Activation/ Cancellation 2%
  • Return/ Replace 2%
  • Shipping and Delivery 1%
  • Website/ Application <1%
  • Staff <1%
  • Employment <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%
  • Payments & Transfers <1%
  • Questions About an Order <1%
  • Phone & Devices <1%
  • Claims & Legal Issues <1%

Account

42%
  • "Trying to recover my account"
  • "I Cant get in my account i know my email and password but i have my old phone number on it there and its sending the codes there and not on my new one"
  • "Login"

Product/ Service

16%
  • "I pre-ordered a game and I can't play it. I don't know why and."
  • "Game broke a few months ago got new one but can't login"
  • "Purchase on a game that wasn't me"

Customer Inquiries & Issues

13%
  • "PlayStation ID"
  • "Playstation"
  • "Membrecy"

Request for Information

8%
  • "Help with recovering my accountt"
  • "Help rest password"
  • "Speak to live agent"

Payments and Charges

7%
  • "Unauthorized charge"
  • "Payment methods"
  • "Paid for same game twice"

Refund

6%
  • "Refund"
  • "Refunds for wrong payment"
  • "refunds"

Cards

3%
  • "Psn card don't work"
  • "PS card"
  • "Playstation card"

Activation/ Cancellation

2%
  • "Deactivate 2 step verification code"
  • "Cancel membership refund fee"
  • "My ps5 was stolen I need to cancel my subscription"

Return/ Replace

2%
  • "Change number on my account"
  • "Change my phone number"
  • "I need to change my number on my PlayStation because I can't sign in to my account it keep sending the verification code to my old phone number"

Shipping and Delivery

1%
  • "Can't get the v bucks on game"
  • "cannot get the verification code. the online assistant will not help me. connect keeps telling me to log in and I cannot log in because I cannot get the verification code. it's attached to a old number"
  • "Did not receive package purchased on Roblox...two times now..."

Website/ Application

<1%
  • "Downloaded and purchased games have a lock i on and I can't play them"
  • "My modern warfare is nor downloading"
  • "My Playstation won't download game content"

Staff

<1%
  • "Customer service"
  • "Identify family manager on a child account"
  • "Identify a family manager for a child account"

Employment

<1%
  • "Need link to apply vouchers to pay off debt"
  • "I need to pay off debt"
  • "Job Appliication"

Streaming Services

<1%
  • "2 stv"
  • "My PlayStation won't show up on TV but it turns on"
  • "MXvsATV LEGENDS sound on vehicles don't have the sound"

Fraud & Security Issues

<1%
  • "Scam"
  • "Scammed"
  • "Stolen"

Payments & Transfers

<1%
  • "Wallet"
  • "Money transfer"
  • "Funds"

Questions About an Order

<1%
  • "Orders"
  • "My order"

Phone & Devices

<1%
  • "New phone"

Claims & Legal Issues

<1%
  • "Claim"

Compare PlayStation Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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