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Platypus Shoes Phone Numbers and Emails

Customer Service:

  • +61 180 082 0851
  • +6 480 075 2897
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Platypus Shoes Emails:

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How to Contact Platypus Shoes?

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PissedConsumer Reporter
How to Contact Platypus Shoes?

In the event that you require the assistance of Platypus Shoes customer service, the right phone number that you should use is 611800820851. There is also a tendency that the days of the week differ within the week: the longest waiting time is observed on Tuesdays, and the shortest – on Saturdays. When you do get through, be ready to give something like the email, order number, or first and last name to prove that you are a customer. Most clients communicate via the Platypus Shoes phone number concerning return /exchange, order activation /cancellation, and delivery.

So, if you have any questions or problems, which require the help of Platypus Shoes, it is more effective to contact them by email. The Platypus Shoes email address to use is customercare@platypusshoes.com.au, which is widely used by customers, 90% of them to be precise. When you write an email, you should be ready to supply the customer service team with all the details that will enable them to solve your problem promptly. They provide an email address to use when you need assistance with a return, an order problem, or a random question, and be guaranteed to receive an efficient response from Platypus Shoes.

The Platypus Shoes head office address is at 2/64 Balmain St., Richmond, Victoria 3121, Australia, should you require a visit to the company. This refers to the actual geographical area occupied by the brand and is a central point for the management of the business where the executive management offices and headquarters are situated. It is not the most opportune for those who are not in Australia, but this address can be used for sending important mail, parcels, or even to visit physically. Regarding business visits, one should pay attention to business hours and the possibility of meetings or appointments.

If you wish to get in touch with the company, you can do this during Platypus Shoes hours of operation. This is a live chat service which is available from Monday to Friday, from 8 in the morning to 10 at night EST, wherein customers can chat and speak with the brand’s representatives regarding their concerns. Weekend support is also available but in limited time and the live chat support is available from 9 AM to 7 PM EST on the working days. These are some convenient and flexible hours for you to contact Platypus Shoes whenever you want to shop online or inquire about an order.

To contact the company, you can go to the Platypus Shoes website where one can easily find the necessary information. What the brand lacks is a 24/7 support which is available from Monday to Friday from 8:00 AM to 10:00 PM EST and Saturday to Sunday 9:00 AM to 7:00 PM EST. They have a live chat option. This one is more convenient because it enables the client to ask questions, seek clarification, or raise any issues they may have, in real time. Besides, the Platypus Shoes website has an email subscription option, through which you can message them and get a response from their CS team.

Platypus Shoes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Platypus Shoes is 611800820851. 94% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Saturday.

  • Be prepared for the call as Platypus Shoes may ask you for the following information to identify you as a customer: email, order id or tracking no or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Platypus Shoes Website:

Platypus Shoes Help Center:

Corporate Office Address:

Platypus Shoes
2/64 Balmain St.
Richmond, Victoria 3121
Australia

Other Info (opening hours):

Live Chat Hours (AEST):

Monday - Friday: 8:00AM-10:00PM

Saturday - Sunday 9:00AM-7:00PM

More contact details

Platypus Shoes Rating Based on 6 Reviews

Rating details

1.8
more details
Discounts and Special Offers
Advertised vs Delivered
Warranty
Website

Rating stats

Rating trend

How Good is Platypus Shoes's Customer Service?

Adien Yzd
Adien Yzd
Feels Satisfied | Jun 05, 2024

Very goid

Read full quote
Jaeleen Adn
Jaeleen Adn
Feels Disappointed | Jun 17, 2023

Terrible

Read full quote

Summary of Platypus Shoes Customer Service Calls

62 TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Platypus Shoes?

Shipping and Delivery Question:

  • “Have not received my shoe”
  • “Order not received”
  • “Completely wrong order”

Return/ Replace Question:

  • “Change shoes”
  • “Order is being returned to you, I either want a refund or it redelivered”
  • “Complaint trying to return item”

Request for Information Question:

  • “Enquiry”
  • “No order confirmation”
  • “Product inquiry”

Product/ Service Question:

  • “Faulty trainers”
  • “Quality of items and disrespectful employees”
  • “Complaints”

Refund Question:

  • “Refunds”
  • “Refund”

Cards Question:

  • “Gift card not working”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelled”

Staff Question:

  • “Not serviced”

Payments and Charges Question:

  • “Online order took my money but no record of any order in my account”

Other Question:

  • “Unreceived order”
  • “Pissed off customer”
  • “Can't mplaibt”

Compare Platypus Shoes Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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