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Contact Platypus Shoes Customer Service

How to Reach a Person at Platypus Shoes

Verified Contact Information
  • +61 180 082 0851

Customer Service:

  • +6 480 075 2897
Send Message

Customer Service:

customercare@platypusshoes.com.au

Jobs/ Career:

jobs@platypusshoes.com.au

Platypus Shoes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Platypus Shoes Phone Number
+61 180 082 0851
Most Popular Platypus Shoes Email Address
customercare@platypusshoes.com.au
Issue Resolution Rate
Low (2% reported full resolution)
Platypus Shoes Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
88% phone, 12% email
View full overview

How to Contact Platypus Shoes?

How to Contact Platypus Shoes?

In the event that you require the assistance of Platypus Shoes customer service, the right phone number that you should use is 611800820851. There is also a tendency that the days of the week differ within the week: the longest waiting time is observed on Tuesdays, and the shortest – on Saturdays. When you do get through, be ready to give something like the email, order number, or first and last name to prove that you are a customer. Most clients communicate via the Platypus Shoes phone number concerning return /exchange, order activation /cancellation, and delivery.

So, if you have any questions or problems, which require the help of Platypus Shoes, it is more effective to contact them by email. The Platypus Shoes email address to use is customercare@platypusshoes.com.au, which is widely used by customers, 90% of them to be precise. When you write an email, you should be ready to supply the customer service team with all the details that will enable them to solve your problem promptly. They provide an email address to use when you need assistance with a return, an order problem, or a random question, and be guaranteed to receive an efficient response from Platypus Shoes.

The Platypus Shoes head office address is at 2/64 Balmain St., Richmond, Victoria 3121, Australia, should you require a visit to the company. This refers to the actual geographical area occupied by the brand and is a central point for the management of the business where the executive management offices and headquarters are situated. It is not the most opportune for those who are not in Australia, but this address can be used for sending important mail, parcels, or even to visit physically. Regarding business visits, one should pay attention to business hours and the possibility of meetings or appointments.

If you wish to get in touch with the company, you can do this during Platypus Shoes hours of operation. This is a live chat service which is available from Monday to Friday, from 8 in the morning to 10 at night EST, wherein customers can chat and speak with the brand’s representatives regarding their concerns. Weekend support is also available but in limited time and the live chat support is available from 9 AM to 7 PM EST on the working days. These are some convenient and flexible hours for you to contact Platypus Shoes whenever you want to shop online or inquire about an order.

To contact the company, you can go to the Platypus Shoes website where one can easily find the necessary information. What the brand lacks is a 24/7 support which is available from Monday to Friday from 8:00 AM to 10:00 PM EST and Saturday to Sunday 9:00 AM to 7:00 PM EST. They have a live chat option. This one is more convenient because it enables the client to ask questions, seek clarification, or raise any issues they may have, in real time. Besides, the Platypus Shoes website has an email subscription option, through which you can message them and get a response from their CS team.

PissedConsumer Club

Contact Information

Platypus Shoes Website:

Platypus Shoes Help Center:

Corporate Office Address:

Platypus Shoes
2/64 Balmain St.
Victoria 3121
Australia

Other Info (opening hours):

Live Chat Hours (AEST):

Monday - Friday: 8:00AM-10:00PM

Saturday - Sunday 9:00AM-7:00PM

More contact details

Summary of Platypus Shoes Customer Service Calls

98 TOTAL
CALLS
00:00 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Platypus Shoes?

Shipping and Delivery Question:

  • “Wrong order”
  • “Order Delivery”
  • “Order has still not arrived”

Return/ Replace Question:

  • “Return query”
  • “Return”
  • “Won't exchange”

Product/ Service Question:

  • “Faulty sneakers”
  • “Complaint”
  • “Modelling agency connections”

Request for Information Question:

  • “Need assistance”
  • “No answer after over a week of contacting support”
  • “Enquiry”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelled”

Staff Question:

  • “Rude service”
  • “Manager refused refund and lied about the shoes being wet”
  • “Not serviced”

Refund Question:

  • “Refunds”
  • “Refund”

Cards Question:

  • “Gift card not working”

Account Question:

  • “You have taken money out of my bank account I want returned”

Payments and Charges Question:

  • “Online order took my money but no record of any order in my account”

Other Question:

  • “Unable to send email”
  • “Issue with order”
  • “Voucher”

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Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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