Dallas, Texas
Not resolved

Avoid our experience, avoid Plano Floors & More.

Our experience with Plano Floors and More was the only bad experience we had during our home remodeling. The good news though is that, with customer service and quality like this, Plano Floors and More will be out of business soon.

We had three Dallas hardwood flooring companies quote about 300 sq feet of red oak hardwood flooring. Plano Floors and More was the most expensive of the three, but we went with them because we thought for the price we would get the best quality and have the fewest problems.

We had them quote #1 common oak for our hardwoods, which is typically a clearer grade of wood. But the wood that was installed is covered with knots and holes clear through, and is made-up of many many short boards pieced together. Both of these are examples of either poor product or installation. We also purchased a special felt to be installed to help reduce traffic noise. This product was applied in some areas but not in others without rhyme or reason. And, some boards squeak when walked on, indicating that the floor must not have been nailed-in properly.

When we asked Plano Floors and More to address some of the issues, they said they would, even marking the boards they would replace or repair. Trusting their word that the repairs would be made, we paid them...only to never hear from them again.

With a small claims court case now on our hands, we ended up with just what we started out to avoid... problems and a poor quality floor. Avoid our experience, avoid Plano Floors & More.

Review about: Wood Flooring.

Review #266580 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / $3700
Preferred solution Not specified

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